Customer Services Agent Job Hiring in Qatar for Qatar Airways

Job Opportunity in Qatar!

Job Vacancy: Customer Services Agent
Employer / Company: Qatar Airways Q.C.S.C. (Ground)
Job Location: Qatar

Customer Services Agent

Qualifications:

• High School Qualification with minimum 1 year of job-related experience or Bachelor’s Degree or Equivalent with No prior job-related work experience.
• Knowledge of Galley Loading Plan (GLP), Menu Specification, Load Matrix, and Menu Cycles.
• Familiarity with various aircraft types in terms of onboard galley layout and loading restrictions.
• Excellent liaison and problem solving skills.
• Flexible in working hours and ability to work under pressure.
• Computer Literate.
• Good Communication in English (spoken and written).
• Basic knowledge of Food Safety and Airside Safety.
• Time Management Skills.

Responsibilities:

• Handling of Medium/Short Haul/Private Flights, as and when required by the operations.
• Responsible to prepare, load and dispatch all assigned flights with full and complete set-up of catering services as per Qatar Airways Catering System load (QCATS) or Other Airlines’ (OAL) requirements for Passengers and Crew by coordinating with other QACC departments, Bond Stores department and Duty-Free department (where applicable).
• Ensure on time dispatching/loading of allocated flights as per the Airline Specification/GLP and Food Safety Standard.
• Responsible for checking and safe guarding of issued Tablet/ Radio/ Personal Protective Equipment and Temperature Probe Gun.
• Document food temperature on Critical Control Point form for each flight as per Food Safety Standard by using calibrated Probe Gun, and also in the event of a Technical/Delayed or Re-scheduled flight.
• Responsible for appropriate handover and sign-off to Cabin Crew on board with proper documentation and ensuring that any non-standard items are located, identified and explained to the satisfaction of the crew.
• Adhere to Ramp Safety and Marshalling of High Loaders while performing duties Airside.
• Record the start and completion times of each flight/galley assignment allocated by the department.
• Prepare data for clear reports with facts and figures in case of Flight Delays/Accident/Incident.
• Coordinate with all concerned seniors on duty inside and outside the Organization in case of any Emergency and/or Operational Irregularities.

Requirements:

• Must have a valid passport for more than 3 years
• Employment certificates
• NBI clearance valid for at least 1 year with “no derogatory / no record on file” remarks
• PEOS certificate

REMINDER: WE WILL ONLY RESPOND TO YOU IF YOUR CURRENT EXPERIENCE, INDUSTRY AND QUALIFICATIONS MATCH THE REQUIREMENTS OF OUR PRINCIPALS/EMPLOYERS

Please report to our office for preliminary interview.
Walk in at the IPAMS office every Tuesday and Wednesday, from 8:30 am to 2:30 pm to submit your application.

Please bring 2 copies of your CV/ Resumes and supporting documents (COE, trainings, seminars), bring original for verification.

Industrial Personnel and Management Services, Inc. (IPAMS)
Address:📍IPAMS Bldg. 723 Aurora Blvd. Barangay Mariana, New Manila, Quezon City

Directions:

• Between Balete Drive and Hemady Avenue
• Right in front of Robinsons Magnolia Mall
• Between United Coconut Planters Bank (UCPB) and Bank of the Philippine Islands (BPI)
• A block away from St. Paul’s University Quezon City
• Between Gilmore and Betty Go-Belmonte LRT-2 Stations

IPAMS CHARGES ABSOLUTELY ZERO FEES FROM ALL FILIPINOS. This means NO Placement Fees, NO Processing Fees, NO Salary Deductions. NO Exceptions.

For manpower pooling. Beware of illegal recruiters, scammers, and human traffickers.