Customer Service Manager Job Hiring in Papua New Guinea for Carpenters Automotive and Transport Limited
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Job Vacancy: Customer Service Manager
Employer/Company: Carpenters Automotive and Transport Limited
Job Location: Papua New Guinea
Carpenters Automotive and Transport Limited is seeking an experienced Customer Service Manager to lead our customer service team in Papua New Guinea. The ideal candidate will oversee daily operations, ensure high levels of customer satisfaction, and implement strategies to improve service quality and efficiency. This role requires strong leadership, communication skills, and the ability to handle complex customer issues professionally.
Customer Service Manager
Qualifications:
- Minimum of 3 years of working experience in customer service management or related roles.
- Bachelor’s/College Degree in Business Administration, Management, or related field.
- Proven experience in customer service and team supervision.
- Strong leadership, interpersonal, and communication skills.
- Excellent problem-solving abilities and professional handling of difficult situations.
- Proficiency in customer service software and Microsoft Office.
- Strong organizational and time management skills.
- Experience in retail, logistics, or service industries is preferred.
- Knowledge of customer service best practices and performance metrics.
- Ability to lead, motivate, and develop a customer service team.
- Strong analytical skills to assess performance and implement improvements.
- Customer-focused mindset with excellent communication skills.
- Ability to work under pressure and handle escalations professionally.
Responsibilities:
- Manage and supervise customer service representatives and support staff.
- Develop and implement customer service policies, procedures, and best practices.
- Handle escalated customer complaints and resolve complex issues efficiently.
- Monitor team performance, provide coaching, and organize training programs.
- Ensure high levels of customer satisfaction and service quality.
- Prepare reports on customer service performance, feedback, and improvement initiatives.
- Coordinate with other departments to address customer concerns.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities to improve customer experience and internal processes.
Set performance goals and monitor key service metrics.
Requirements:
- Update and detailed Resume in Word format or PDF with a picture
- Employment Certificate
- Training Certificate
- Passport Copy
Walk-in applicants can visit us at:
Questcore Inc.
Address: Unit 701-702, Pryce Center Building, 1179 Chino Roces Avenue corner Bagtikan St., San Antonio Village, Makati
For Manpower Pooling Only
Beware of Illegal Recruiters
No Fees to be Collected During Application Process