SPECIALIST CUSTOMER SERVICE Job Hiring in Japan for Kabushiki Kaisha Kaifuu
Jobs Abroad
Job Opportunity in Japan!
Job Vacancy: SPECIALIST CUSTOMER SERVICE
Company/Employer: Kabushiki Kaisha Kaifuu
DMW Registration / Accreditation No.: 10495253
Job Location: Japan
SPECIALIST CUSTOMER SERVICE
Qualifications:
- A minimum of 2 years of relevant working experience is required.
- Candidates must be a Vocational Diploma / Short Course Certificate holder in Business Studies, Administration, Management, or a similar field.
- Good communication skills in English, both verbal and written.
- Ability to handle customer concerns professionally and work well under pressure.
- Strong customer service and problem-solving skills.
- Basic computer skills and ability to use common office applications and customer service systems.
- Good organizational and documentation skills.
- Able to communicate clearly and professionally with customers.
- Patient, courteous, responsible, and service-oriented.
- Able to work independently and as part of a team.
- Willing to follow company procedures and instructions.
- Able to manage multiple tasks and prioritize customer concerns effectively.
Responsibilities:
- Assist customers with account setup, registration, updates, and other account-related requirements.
- Provide basic technical support and troubleshooting assistance when applicable.
- Respond to customer inquiries through appropriate communication channels.
- Handle customer complaints, concerns, and service-related issues professionally.
- Investigate customer concerns and provide appropriate solutions or escalate complex matters when necessary.
- Explain company products, services, procedures, and account-related information clearly to customers.
- Maintain accurate and up-to-date customer records and documentation.
- Record customer interactions, complaints, requests, and resolutions in the appropriate systems.
- Follow up with customers regarding unresolved concerns or pending requests.
- Coordinate with relevant departments to resolve customer issues efficiently.
- Protect customer information and maintain confidentiality when handling records.
- Follow company policies, customer service procedures, and quality standards.
- Maintain a professional and courteous attitude when communicating with customers.
- Manage multiple customer concerns and tasks while meeting service requirements.
- Perform other customer service and administrative duties as assigned by the employer.
Requirements:
- Detailed RESUME
- Certificate of Employment
- Candidate must have ready passport
For Walk-in applicants, you are welcome to visit us at:
SMC Manpower Agency Philippines Company
đź“ŤUnit 1 Eden Townhomes 2001 Eden st. corner Pedro Gil St. Sta Ana, Manila
đź“ŤPoblacion, Valencia City Beside Gaisano Old, RTS Building, 3rd Floor
FOR MANPOWER POOLING ONLY.
NO FEES in any form and/or purpose will be collected from the applicants.
Beware of illegal recruiters and human traffickers.