IPAMS – Industrial Personnel and Management Services

Customer Service Team Leader Job Hiring in Qatar for Qatar Airways

Qatar Administrative / Management - Customer Service / Call Center

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Job Opportunity in Qatar!

Job Vacancy: Customer Service Team Leader
Employer / Company: Qatar Airways Q.C.S.C. (Ground)
Job Location: Qatar

Customer Service Team Leader

Qualifications:

  • High School Qualification with minimum 2 years of job-related experience OR Bachelor’s Degree or equivalent with minimum 1 years of job-related experience.
  • Excellent Communication in English (spoken and written)
  • Computer literate (Email, Microsoft Word, Excel, PowerPoint, Outlook)
  • Good knowledge of Food Safety and Airside Safety
  • Time Management Skills
  • Flexible in working hours and ability to work under pressure
  • Good knowledge of Galley Loading Plan (GLP), Menu Specifications, Load Matrix, and Menu Cycles
  • Familiar with various aircraft types in terms of onboard galley layout and loading restrictions
  • Customer Service experience, ideally in a direct customer facing role

Responsibilities:

  • Ensure on time dispatching of Allocated Flights as per Airline Specifications/GLP and Food Safety Standard and as per the Airport Safety Regulations/Standards.
  • Responsible for checking and safe guarding of issued Tablet/Radio/Personal Protective Equipment (PPE) and Temperature Probe Gun.
  • Document food temperature on Critical Control Point form for each flight as per Food Safety Standard by using calibrated Probe Gun, and also in the event of a Technical/Delayed or Re-scheduled flight.
  • Responsible to prepare, load and dispatch all assigned flights with full and complete set-up of catering services as per Qatar Airways Catering System load (QCATS) or Other Airlines’ (OAL) requirement for Passengers and Crew by coordinating with other QACC departments, Bond Stores department and Duty-Free department (where applicable).
  • Responsible for appropriate handover and sign-off to Cabin Crew on board with proper documentation and ensuring that any non-standard items are located, identified and explained to the satisfaction of the crew.
  • Handle Complex/Long Haul/VIP/Charter Flights, as and when required by the operations.
  • Adhere to Ramp Safety and Marshalling of High Loaders while performing duties Airside.
  • Responsible to manage Customer Service Agents/Loading Assistants I&II/Equipment Operators on Airside.
  • Suggest training programs for all new and existing staff and provide timely feedback.
  • Review and Ensure all customer requirements are followed and maintained at the highest level.
  • Provide prompt information to Duty Supervisors for their immediate action/decision.
  • Coordinate with all concerned seniors on duty inside and outside the Organization in case of any Emergency and/or Operational Irregularities.
  • Perform other department duties related to his/her position as directed by the Head of Department.

Requirements:

  • Must have a valid passport for more than 3 years
  • Employment certificates
  • NBI clearance valid for at least 1 year with “no derogatory / no record on file” remarks
  • PEOS certificate

REMINDER: WE WILL ONLY RESPOND TO YOU IF YOUR CURRENT EXPERIENCE, INDUSTRY AND QUALIFICATIONS MATCH THE REQUIREMENTS OF OUR PRINCIPALS/EMPLOYERS

Please report to our office for preliminary interview.
Walk in at the IPAMS office every Tuesday and Wednesday, from 8:30 am to 2:30 pm to submit your application.

Please bring 2 copies of your CV/ Resumes and supporting documents (COE, trainings, seminars), bring original for verification.

Industrial Personnel and Management Services, Inc. (IPAMS)
Address:📍IPAMS Bldg. 723 Aurora Blvd. Barangay Mariana, New Manila, Quezon City

Directions:

  • Between Balete Drive and Hemady Avenue
  • Right in front of Robinsons Magnolia Mall
  • Between United Coconut Planters Bank (UCPB) and Bank of the Philippine Islands (BPI)
  • A block away from St. Paul’s University Quezon City
  • Between Gilmore and Betty Go-Belmonte LRT-2 Stations

IPAMS CHARGES ABSOLUTELY ZERO FEES FROM ALL FILIPINOS. This means NO Placement Fees, NO Processing Fees, NO Salary Deductions. NO Exceptions.

For manpower pooling. Beware of illegal recruiters, scammers, and human traffickers.

Only candidates can apply for this job.
Customer Service Customer Service Manager
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