CUSTOMER RELATIONSHIP MANAGEMENT Job Hiring in Cook Islands for The Edgewater Resort & Spa

Career Opportunity in Cook Islands!

Job Vacancy: CUSTOMER RELATIONSHIP MANAGEMENT
Employer/Company: The Edgewater Resort & Spa
Job Location: Cook Islands

CUSTOMER RELATIONSHIP MANAGEMENT

Qualifications:

• Bachelor’s Degree in Business Studies, Business Administration, Management, Marketing, Sales, or a related field.
• At least 3 years of proven work experience in customer relationship management (CRM), customer service, or a similar role, preferably in the hospitality or tourism industry.
• Strong understanding of customer relationship management principles, CRM software, and customer service practices.
• Excellent verbal and written communication skills, with the ability to build and maintain positive relationships with clients and guests.
• Strong analytical skills, with the ability to interpret customer data, identify trends, and generate actionable insights.
• Proficient in Microsoft Office Suite and other relevant business software applications.
• Good organizational and time-management skills, with the ability to handle multiple tasks and priorities simultaneously.
• Strong problem-solving skills and the ability to handle customer concerns professionally and efficiently.
• Customer-focused, detail-oriented, and capable of working independently and as part of a team.

Responsibilities:

• Develop and maintain positive relationships with customers and guests to promote satisfaction, loyalty, and repeat business.
• Manage and maintain customer information, profiles, preferences, and interaction records using CRM software.
• Monitor customer feedback, inquiries, complaints, and service requests, ensuring timely and appropriate responses.
• Coordinate with relevant departments to address customer concerns and ensure a consistent quality of service.
• Analyze customer data, feedback, and service trends to identify opportunities for improving customer experience and retention.
• Develop and implement customer engagement and relationship-building strategies.
• Assist in managing customer loyalty programs, promotional campaigns, and personalized guest communication.
• Follow up with customers and guests to gather feedback and assess their overall satisfaction.
• Prepare reports on customer activity, satisfaction levels, retention, and other relevant CRM performance indicators.
• Ensure customer records are accurate, updated, and handled in accordance with company policies and data privacy requirements.
• Identify recurring customer concerns and recommend improvements to service procedures and customer experience.
• Perform other related duties as assigned by management.

Requirements:

• Updated resume with Photo
• Certificate of Employment
• Valid passport

Walk-in applicants can visit us at:
Transnational Services, Inc.
5385 Gen Luna St., Poblacion, Makati City

FOR MANPOWER POOLING ONLY.
NO FEES in any form and/or purpose will be collected from the applicants.
Beware of illegal recruiters and human traffickers.