Arix World Manpower Corporation

Customer Service Manager Job Hiring in Papua New Guinea for Garamut Enterprises Ltd.

Papua New Guinea Administrative / Management - Customer Service / Call Center

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Career Opportunities in Papua new Guinea!

Job Vacancy: Customer Service Manager
Employer/Company: Garamut Enterprises Ltd.
DMW Registration / Accreditation No.: 10571998
Job Location: Papua new Guinea

Garamut Enterprises Ltd. is seeking an experienced Customer Service Manager to lead its customer service operations in Papua New Guinea. The successful candidate will be responsible for managing customer service teams, improving service quality, handling escalated concerns, and ensuring the delivery of exceptional customer experiences while meeting organizational performance goals.

Customer Service Manager

Qualifications:

  • Minimum of 1 year of relevant work experience as a Customer Service Manager or in a similar supervisory role.
  • Bachelor’s Degree in Hospitality/Tourism Management, Sales & Marketing, or a related field.
  • Demonstrated ability to interview, hire, train, motivate, coach, and evaluate the performance of customer service staff.
  • Excellent verbal and written communication skills.
  • Strong leadership, organizational, and problem-solving abilities.
  • Experience managing customer complaints and delivering high-quality customer service.
  • Knowledge of customer service KPIs such as FCR, CSAT, and performance reporting.
  • Proficient in Microsoft Office and customer service management systems.

Responsibilities:

  • Recruit, interview, hire, train, coach, and supervise customer service representatives.
  • Conduct regular performance evaluations, monitor customer interactions, and provide coaching to improve service quality.
  • Prepare work schedules, monitor attendance, and assist with payroll administration for the customer service team.
  • Handle escalated customer complaints and provide timely, effective resolutions.
  • Serve as the primary liaison between customers and corporate management regarding service-related concerns.
  • Establish and maintain customer service standards, policies, and operating procedures.
  • Monitor and analyze Key Performance Indicators (KPIs), including First Call Resolution (FCR), Customer Satisfaction (CSAT), and other service metrics.
  • Prepare and present customer service performance reports and recommendations to senior management.
  • Identify opportunities to improve customer experience, team productivity, and operational efficiency.
  • Ensure compliance with company policies and customer service best practices.
  • Perform other customer service management duties as assigned by the employer.

Requirements:

  • Update resume
  • Copy of passport
  • Copy of certificate of employment

If you are passionate about your work and ready for a new challenge, we want to hear from you!

Walk-in applicants can visit us at:
Arix World Manpower Corporation
2nd Floor, AMB Building, Ninoy Aquino Avenue corner Multinational Avenue, Sto. Niño, Parañaque City

FOR MANPOWER POOLING ONLY.
NO FEES in any form and/or purpose will be collected from the applicants.
Beware of illegal recruiters and human traffickers.

Only candidates can apply for this job.
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