SHOWROOM & SERVICE CENTER MANAGER Job Hiring in Papua New Guinea for Theodist Limited

Job Opportunities in Papua New Guinea!

Job Vacancy: SHOWROOM & SERVICE CENTER MANAGER
Employer/Company: Theodist Limited
DMW Registration / Accreditation No.: 10440526
Job Location: Papua New Guinea

SHOWROOM & SERVICE CENTER MANAGER

Qualifications:

• At least three (3) years of relevant work experience.
• Diploma or certificate in Information Technology, Electronics, Computer Engineering, or a related field, or equivalent technical training and experience.
• At least three (3) to five (5) years of hands-on experience in computer, printer, copier, or multifunction device (MFP) repair and technical support.
• At least two (2) to three (3) years of experience in a supervisory or management position in retail, technical services, or branch operations.
• Experience managing showroom or branch operations, including staff supervision, scheduling, merchandising, and customer service.
• Knowledge of stationery, office supplies, computers, printers, copiers, office technology, and furniture.
• Proven ability to manage sales performance, gross margin targets, stock inventory, and cash handling.
• Technical skills in diagnosing and repairing desktops, laptops, printers, copiers, and multifunction devices.
• Knowledge of hardware and component replacement, operating system and software installation, network configuration, and printer driver setup.
• Familiarity with preventive maintenance, copier servicing, and on-site technical support.
• Experience handling stock receiving, transfers, inventory counts, reordering, and damaged or obsolete stock.
• Knowledge of point-of-sale systems, banking procedures, credit transactions, and financial documentation.
• Strong leadership, organizational, communication, customer service, and problem-solving skills.
• Existing manufacturer certifications from HP, Lenovo, Dell, Canon, Kyocera, or other relevant computer and printer brands, or CompTIA A+, are an advantage.

Responsibilities:

Showroom and Branch Operations

• Manage the day-to-day operations of the showroom and service center, including opening and closing procedures, staff scheduling, and daily work assignments.
• Maintain showroom standards, product displays, merchandising, pricing, and promotional activities.
• Ensure the showroom is clean, organized, well-stocked, and ready to serve customers.
• Supervise staff performance and ensure efficient customer service and smooth branch operations.
• Implement company policies, procedures, and operational standards.

Sales and Business Development

• Achieve branch sales and gross margin targets for stationery, office supplies, computers, printers, copiers, technology products, and office furniture.
• Develop business opportunities and strengthen relationships with local government offices, schools, healthcare facilities, businesses, and resellers.
• Promote products and services, identify potential customers, and support local sales and marketing initiatives.
• Monitor sales performance and implement strategies to improve branch revenue and customer satisfaction.

Inventory and Financial Management

• Oversee stock receiving, transfers from Port Moresby, inventory counts, reordering, and stock movement.
• Conduct regular cycle counts and stocktakes to maintain accurate inventory records.
• Monitor damaged, obsolete, and slow-moving stock and implement measures to minimize inventory losses and shrinkage.
• Ensure proper cash handling, banking, point-of-sale transactions, credit controls, and financial documentation in accordance with company policies.
• Prepare and submit accurate weekly and monthly branch performance, sales, inventory, and operational reports.

Technical Support and Service Center Management

• Diagnose, troubleshoot, and repair desktop computers, laptops, printers, copiers, and multifunction devices (MFPs).
• Perform hardware repairs and component replacements, operating system and software installations, network configuration, and printer driver setup.
• Conduct preventive maintenance and routine servicing to ensure equipment operates efficiently.
• Provide on-site technical support and copier/MFP servicing for local customers.
• Support managed print services and equipment service contracts.
• Manage technical service requests, repair schedules, and customer concerns to ensure timely resolution.
• Maintain service records, repair documentation, and technical reports.
• Guide and supervise technical staff to ensure quality repairs and reliable customer support.

Customer Relations and Team Leadership

• Build and maintain strong relationships with customers, suppliers, and business partners.
• Handle customer complaints and service-related concerns professionally and ensure appropriate resolution.
• Train, guide, and evaluate showroom and technical service personnel.
• Coordinate with head office and other departments regarding stock requirements, technical issues, sales performance, and operational matters.

Requirements:

• Resume with 2×2 pictures
• Passport
• NBI
• Employment Certificates
• School Records

Visit our office for Initial Screening at:
GlobalSuccess Overseas Employment Services
Unit M7, Mezzanine Floor, Victoria de Manila 1, Taft Avenue, Malate, Manila

Employer Overview:

Theodist is Papua New Guineas largest retailer and supplier of office products and equipment for business, education and home. Theodist is a family owned and operated company catering for small to large businesses, schools, government and walk in customers.

For over 50 years, Theodist has been helping Papua New Guinea do business. As the nation’s leading office products supplier, we pride ourselves on quality and service and aim to delight our customers with an unbeatable shopping experience.

What began as a two-person store in 1968 has grown to an organisation of over 250 staff, with corporate branches in Port Moresby, Lae, and Mt Hagen. Carefully selected Resellers throughout the country expand our reach into regional areas, while maintaining our strict quality standards. Our in-house logistics team and multiple warehouses enable us to deliver, install, and support our products in all corners of Papua New Guinea.

Though best known for office products, Theodist has evolved into much more than just a stationery supermarket. We have emerged as market leaders in technology, office furniture, commercial printing, survey equipment, and more. Partnerships with global brands such as HP, Lenovo and Dell ensure that our catalogue consistently evolves to meet market trends.

We are a true one-stop shop for all your business needs. Whether you require a set of business cards or furniture and technology to outfit your new corporate headquarters, rest assured you will receive the same level of care and expert advice.

For manpower pooling only. No fees in any form and/or purpose will be collected from the applicants. Beware of illegal recruiters and human traffickers.