SERVICE ADMINISTRATION MANAGER Job Hiring in Papua New Guinea for KENMORE PTY LTD
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Job Vacancy: SERVICE ADMINISTRATION MANAGER
Employer/Company: KENMORE PTY LTD
DMW Registration / Accreditation No.: 10411921
Job Location: Papua New Guinea
SERVICE ADMINISTRATION MANAGER
Qualifications:
- Degree in mechanical engineering or equivalent.
- At least 5 years hands on experience in the HVACR field.
- High level computer literacy.
- Having completed a recognized apprenticeship would be an advantage.
- Advanced knowledge of HVACR systems and controls.
- Knowledge of Service Manager software.
Responsibilities:
- Manage an administrative team and a group of estimators.
- Review quotations for completeness of materials, reasonableness of labor manhours and overall pricing of service quotations before submitting them to the National Service Manager for final approval.
- Monitor quotes completed and regularly check daily outputs for each estimator.
- Assess the productivity of estimators, meet with them regularly to discuss issues such as delays in completion and related matters.
- Check the quote register regularly, ensuring the completion of all quote requests.
- Monitor follow ups done by estimators.
- Assist on follow-ups with customers, answer queries relating to the quotes as needed.
- Maintain a list of suppliers and products for ease of reference ensuring that this is updated regularly.
- Attend site inspections and meetings with customers as required
- Work closely with service coordinator in tracking job cards and inspection reports
- Follow up job cards with service field staff, service clerk and service coordinator
- Ensure completed jobs completed as approved by Technical Services Manager are forwarded to accounts for invoicing
- Review Work in Progress (WIP) report of completed jobs return ed by accounts prior to posting invoices for completeness of materials and labor charges. Check margins to assess if adjustments are required on similar quotes.
- Review reports on job cards and discuss issues with the Technical Services Manager and technicians
- Monitor PMS schedules in coordination with service clerks and Technical Services manager
- Review and monitor outstanding jobs and discuss the status of each job with the service coordinator and Technical Services Manager. Ensure all completed jobs are forwarded to accounts for invoicing.
- Prepare a regular update of the status of outstanding jobs for National Service Manager.
- Monitor customer satisfaction and take appropriate corrective action.
- Ensure that processes are followed.
- Ensure timely completion of all work and paperwork.
- Responsible for promoting and maintaining a safe working environment.
- Ensure that work is of a high standard of quality.
- Hands on involvement as required.
- Contribute to developing quality systems.
Requirements:
- Valid Passport
- RESUME with 2×2 picture
- Employment Certificate
In partnership with:
EDI – Staffbuilders International Inc.
Units 701,703 & 704 Corporate Center 139 Valero St., Salcedo Village, Makati City
For more inquiries, please call 8812-6703 / 8812-6704
Employer Overview:
The original Kenmore Group was founded in 1976 when our Chairman, Dr. Lucio C. Tan was invited to invest in Papua New Guinea and started the Melanesian Tobacco factory at Rumion Farm in the Markham Valley, Morobe Province. Over the years further investments were made at the Rumion Farm with expansion of the piggery, in Atlas Steel and in property. Initially, the property investments were at Six Mile, and then later Ela Beach Tower was built and other residential and commercial units were acquired.
The Dylup Group can trace its history back to the Pacific Taxi Service. During the 1960’s and early 1970’s the original business grew, acquired distributorships and a branch network trading as PNG Motors.
Other new businesses followed, these included Daikin (air-conditioning) and P.N.G. Air Freight Limited (FedEx). During this time, the business changed ownership and name on more than one occasion.
In 1986, the various businesses, which were by then known as PNG Associated Industries, were purchased by Dylup Investment Corporation Limited. From then until the merger with the Kenmore Group, the core businesses expanded and new businesses were introduced. Some of the more successful new businesses included First Investment Finance Limited and Trans Melanesian Airways Limited (Wridgways PNG).
In 1991, the majority shareholders of the Dylup Group accepted an offer from the owner of the original Kenmore Group and the foundation was laid for the creation of the Kenmore Group as we now know it.
Today the Kenmore Group of Companies has seven main divisions and includes over twelve different operations.
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