Customer Succes Manager Job Hiring in Fiji Islands for Centrecom PTE Limited

Career Opportunities in Fiji Islands!

Job Vacancy: Customer Succes Manager
Employer/Company: Centrecom PTE Limited
DMW Registration / Accreditation No.: 10469447
Job Location: Fiji Islands

Customer Success Manager

Qualifications:

• Bachelor’s Degree in relevant field or equivalent;
• 3-5 years of previous experience in a similar role (Call Centre environment);
• High attention to detail coupled with demonstrated problem solving and investigation skills
• Excellent written and verbal communication skills in English are essential
• Good knowledge of MS Office skills is essential
• Ability to manage time and taking proactive approach
• Ability to motivate and work on staff developments
• Resilient, agile, self – aware and have high and Integrity, enjoy problem solving and customer facilitation

Responsibilities:

• Conduct staff performance evaluations, needs assessments, cost/benefit analyses, and other operational strategy evaluations.
• Set a high standard for productivity, quality, and customer service, and define user guidelines.
• Control the implementation of company systems for customer interaction
• Manage and improve the performance of the call centre through performance monitoring, problem resolution, system audits, and quality assurance measures.
• Assist the human resources department with the recruitment process by conducting interviews with potential hires and outlining clear job expectations
• Call centre trends and data should be summarized, collected, and analysed for regular performance reports
• Supervise system upkeep and upgrade implementation. As needed, communication for repairs and troubleshooting
• Maintain consistent professional development by attending company-provided workshops, tracking call centre trends, and participating actively in team projects
• Maintaining and Managing client relationships
• Champion high standards of Health, Safety and Wellness across PCFL incorporating components into development initiatives where appropriate;
• Ensure compliance to relevant Occupational Health, and Safety (OHS) obligations and support of health, safety and wellness initiatives are supported and that relevant policies are understood, followed and implemented by all employees

Requirements:

• Update and detailed Resume in Word format or PDF with a picture
• Employment Certificate
• Training Certificate
• Passport Copy

Walk-in applicants can visit us at:
Questcore Inc.
Address: Unit 701-702, Pryce Center Building, 1179 Chino Roces Avenue corner Bagtikan St., San Antonio Village, Makati

For manpower pooling only
No fees in any form and/or purpose will be collected from the applicants.
Beware of illegal recruiters and Human Trafficker.

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Customer Success Manager”,
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Qualifications:

Bachelor’s Degree in relevant field or equivalent;
3-5 years of previous experience in a similar role (Call Centre environment);
High attention to detail coupled with demonstrated problem solving and investigation skills
Excellent written and verbal communication skills in English are essential
Good knowledge of MS Office skills is essential
Ability to manage time and taking proactive approach
Ability to motivate and work on staff developments
Resilient, agile, self – aware and have high and Integrity, enjoy problem solving and customer facilitation

Responsibilities:

Conduct staff performance evaluations, needs assessments, cost/benefit analyses, and other operational strategy evaluations.
Set a high standard for productivity, quality, and customer service, and define user guidelines.
Control the implementation of company systems for customer interaction
Manage and improve the performance of the call centre through performance monitoring, problem resolution, system audits, and quality assurance measures.
Assist the human resources department with the recruitment process by conducting interviews with potential hires and outlining clear job expectations
Call centre trends and data should be summarized, collected, and analysed for regular performance reports
Supervise system upkeep and upgrade implementation. As needed, communication for repairs and troubleshooting
Maintain consistent professional development by attending company-provided workshops, tracking call centre trends, and participating actively in team projects
Maintaining and Managing client relationships
Champion high standards of Health, Safety and Wellness across PCFL incorporating components into development initiatives where appropriate;
Ensure compliance to relevant Occupational Health, and Safety (OHS) obligations and support of health, safety and wellness initiatives are supported and that relevant policies are understood, followed and implemented by all employees”,
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