Diagnostic Expert (Automotive Division) Job Hiring in Mongolia for MSM Group
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Job Vacancy: Diagnostic Expert (Automotive Division)
Employer/Company: MSM Group LLC
Job Location: Mongolia
Diagnostic Expert (Automotive Division)
Qualifications:
- Minimum of 10 years work experience
- Professional certifications or licenses in automotive engineering are a plus.
- Ability to manage schedules and meet deadlines.
- Proven experience in electrical design and PLC programming.
- Strong knowledge of automated systems in the automotive industry.
- Ability to work with cross-functional teams.
- Experience as diagnostic expert in multi-branded car dealership.
- Experience working outside of home country.
- OEM-certified Mercedes-Benz diagnostic experts
Responsibilities:
- Work as a final check point of the Passenger car workshop team to diagnose and trouble shoot the problematic vehicles.
- Develop and sustain Fix It Right Time and Zero Rework approach.
- Proactively identify patterns in the diagnostic skill gaps of the PC Workshop team to make tactical plan for skill development.
- Act as a Technical Advisor to the VP Automotive and Aftersales Director for decision-making processes.
- Provide technical assistance and guidance to customers, service technicians, and dealerships to diagnose and resolve issues related to all PC vehicles.
- Analyze and interpret diagnostic reports, service manuals, and technical documents to PC Workshop team, Service Advisors and Customers.
- Interact with customers in a professional and courteous manner, addressing their concerns and questions regarding vehicle maintenance and repairs.
- Ensure a high level of customer satisfaction by providing timely and accurate information and solutions.
- Stay up-to-date with the latest MSM Brands’ PC vehicles models, technology, and features.
- Conduct training and knowledge-sharing sessions for dealership staff to enhance their understanding of PC products.
- Maintain detailed records of technical inquiries, service requests, and resolutions for reference and analysis.
- Generate reports to monitor and improve service performance.
- Help develop the SOPs and Work Instructions needed for PC team on Workshop diagnosis, large repairs to make sure the team meet Fix It Right First Time and Zero rework target.
- Collaborate with the technical support team to troubleshoot complex technical issues and develop innovative solutions.
- Accelerate the speed of the PC Workshop team on diagnosing the root cause of the issue, minimize rework and make quick decisions for both customers’ and company’s sake.
- Act as a liaison between customers, service centers, and the PC Workshop and Service team to resolve challenging problems.
- Ensure that all diagnostics, repairs and maintenance procedures adhere to Mercedes-Benz and other PC brands’ standards and guidelines.
- Support QC team and Service team by regularly conduct quality checks to guarantee that service and repair work meets the required standards.
Documents Required:
- Valid Passport
- Detailed RESUME
- Certificate of Employment
For interested applicants you may directly submit your application to us thru walk-in.
We are conducting preliminary interviews every weekdays Monday to Friday 8AM to 12PM.
Walk-in applicants can visit us at:
JOBLANE International Manpower Services, Inc.
📍6F BDO Bldg 707 TM Kalaw corner Churucca St., Ermita, Manila City, Philippines
For Manpower Pooling Only
Beware of Illegal Recruiters
No Fees to be Collected During Application Process