Front Desk Receptionist Job Hiring in Serbia for Menahot D.O.O

Job Opportunity in Serbia!

Job Vacancy: Front Desk Receptionist
Employer / Company: Menahot D.O.O
Job Location: Serbia

Hotel Srbija, one of the leading hotels in the heart of the Republic of Serbia (Balkan Region), is now hiring FRONT DESK RECEPTIONISTS! Gain valuable international experience and build your career in a dynamic and welcoming environment. 

Front Desk Receptionist

Qualifications:

• Minimum completed secondary education (Level 4 of professional qualification) in accordance with the Job Classification Rule Book of Menahot d.o.o.
• Minimum 2 years of experience in Hotel Hospitality- front office department- front office, reservations (big hotels, various categories will be advantage)
• Certificate of no criminal record English language knowledge is mandatory (fluent speaking and writing).
• Additional languages knowledge will be advantage as well as willingness for learning basis of Serbian language.
• Proficiency in using at least one global hotel room expert system (Opera, Fidelio will be advantage).
• Computer skills are mandatory (Office package)
• Knowledge of payment processing through card system and POS terminals

Responsibilities:

• Welcomes and accommodates guests according to their reservation, manages billing and processes payment of hotel invoices
• Handles telephone reservations, sends offers and booking confirmations via email, and assigns rooms to hotel guests in accordance with established instructions
• Maintains accurate records of shift activities based on instructions specific to each shift
• Properly manages the guest book, and performs guest check-in and check-out in the E-tourist system, including verification of entries
• Monitors availability and manages inventory for further sale or closes availability on reservation systems as needed
• Keeps accurate records of hotel parking reservations and charges related fees
• Reviews and reconciles payments and cash register balance according to hotel procedures
• Accepts money and valuables from guests and stores them securely in the hotel safe following strictly defined procedures
• Ensures compliance with house rules and takes care of hotel property
• Follows all shift-specific duties as per shift manual and reports any irregularities immediately to the front desk supervisor
• Responsible for the quality execution of duties
• Responsible for the accuracy and timeliness of records and reports prepared
• Responsible for accurate billing and invoice processing
• Responsible for proper submission of daily revenue and cash reports
• Responsible for timely reporting of irregularities to the competent authorities (e.g. visa, passport issues, counterfeit currency, suspicious behavior, etc.)
• Responsible for the safekeeping of hotel room keys
• Responsible for the safekeeping of guests’ personal documents
• Responsible for answering incoming calls, replying to emails in a timely manner’ or properly redirecting them
• Responsible for applying work norms and standards, as well as occupational health and safety (OHS) measures
• Responsible for compliance with legal regulations, customs and practices in the hospitality and hotel industry, as well as for implementing management decisions’ instructions’ and orders from the director
• Responsible for maintaining the confidentiality of business information and not disclosing it to unauthorized Person
• The Employee is directly accountable to the Front office Manager

Requirements:

• Must have a valid passport for more than 3 years
• Employment certificates
• NBI clearance valid for at least 1 year with “no derogatory / no record on file” remarks
• PEOS certificate

REMINDER: WE WILL ONLY RESPOND TO YOU IF YOUR CURRENT EXPERIENCE, INDUSTRY AND QUALIFICATIONS MATCH THE REQUIREMENTS OF OUR PRINCIPALS/EMPLOYERS

Please report to our office for preliminary interview.
Walk in at the IPAMS office every Tuesday and Wednesday, from 8:30 am to 2:30 pm to submit your application.

Please bring 2 copies of your CV/ Resumes and supporting documents (COE, trainings, seminars), bring original for verification.

Industrial Personnel and Management Services, Inc. (IPAMS)
Address:📍IPAMS Bldg. 723 Aurora Blvd. Barangay Mariana, New Manila, Quezon City

Directions:

• Between Balete Drive and Hemady Avenue
• Right in front of Robinsons Magnolia Mall
• Between United Coconut Planters Bank (UCPB) and Bank of the Philippine Islands (BPI)
• A block away from St. Paul’s University Quezon City
• Between Gilmore and Betty Go-Belmonte LRT-2 Stations

IPAMS CHARGES ABSOLUTELY ZERO FEES FROM ALL FILIPINOS. This means NO Placement Fees, NO Processing Fees, NO Salary Deductions. NO Exceptions.

For manpower pooling. Beware of illegal recruiters, scammers, and human traffickers.