CUSTOMER SERVICE MANAGER Job Hiring in Vanuatu for Digicel Vanuatu Limited
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Job Vacancy: CUSTOMER SERVICE MANAGER
Employer/Company: Digicel Vanuatu Limited
Job Location: Vanuatu
CUSTOMER SERVICE MANAGER
Qualifications:
- Minimum of 5 years work experience
Responsibilities:
- Continuously monitor industry trends, best practices, and emerging technologies related to customer experience management
- Stay up to date with the latest customer engagement tools and methodologies and recommend innovative solutions to enhance the overall customer experience.
- Monitor feedback channels and ensure prompt responses to customer inquiries and complaints, aiming for quick resolution and customer satisfaction.
- Develop and oversee customer training programs to ensure customers have a smooth onboarding experience with Digicel’s products and services.
- Foster a customer-centric culture within Digicel Vanuatu by championing the voice of the customer.
- Collaborate with teams across the company to advocate for customer needs and influence product/service enhancements and improvements.
- Define and track key performance indicators (KPIs) related to customer satisfaction, loyalty, and retention
- Generate regular reports and present findings to senior management, highlighting areas of success and areas for improvement
- Develop and execute a comprehensive customer experience strategy aligned with Digicel Vanuatu’s performance deliverables
- Identify key touchpoints and interactions across the customer journey, and implement initiatives to improve the overall experience at each stage.
- Collect, analyze, and interpret customer feedback, surveys, and other relevant data sources to gain insights into customer preferences, pain points, and expectations.
- Implement effective mechanisms to capture customer feedback, such as surveys, feedback forms, and online reviews
Requirements
- Resume with 2×2 pictures
- Passport
- NBI
- Employment Certificates
- School Records
Visit our office for Initial Screening at:
GlobalSuccess Overseas Employment Services
Unit M7, Mezzanine Floor, Victoria de Manila 1, Taft Avenue, Malate, Manila
Employer Overview:
Digicel is a complete communications provider offering customers affordable and innovative mobile services, enterprise solutions and cloud computing. We invest in networks to enhance the user experience and provide close to 100% coverage to local and rural residents as well as business operations.
Digicel firmly believes that anything and everything is possible. We are deeply connected to our customers and committed to making their future brighter. As active participants in the communities in which we operate, Digicel is dedicated to giving back across all of its 33 markets in the Caribbean, Central America and Asia Pacific. Through a variety of community-based initiatives, sports & entertainment sponsorships and foundations in Jamaica, Haiti, Papua New Guinea and Trinidad and Tobago, we strive to have a positive impact on the lives of all of our customers. Our vision is that as we grow our communities will grow with us.
For manpower pooling only.
No fees in any form and/or purpose will be collected from applicants.
Beware of Illegal recruiters and human traffickers