RECEPTION SUPERVISOR Job Hiring in Vanuatu for The Beach, Vanuatu

Job Opportunities in Vanuatu!

Job Vacancy: RECEPTION SUPERVISOR
Employer/Company: The Beach, Vanuatu
Job Location: Vanuatu

The Beach, Vanuatu is seeking an experienced and professional Reception Supervisor to oversee front desk operations and ensure guests receive efficient, friendly, and high-quality service. The successful candidate will supervise reception staff, coordinate guest check-in and check-out activities, manage reservations, handle guest concerns, and support smooth day-to-day hotel operations.

RECEPTION SUPERVISOR

Qualifications:

• Minimum of 3 years of experience as a Reception Supervisor or in a similar front office supervisory position.
• Bachelor’s degree in Hospitality Management or a related field.
• Good communication and interpersonal skills with the ability to deal professionally with guests and colleagues.
• Strong leadership and team-management skills.
• Good computer knowledge, including experience using hotel booking systems and office software.
• Ability to manage reservations, guest records, and front desk administrative tasks accurately.
• Strong organizational, problem-solving, and time-management skills.
• Ability to remain calm, professional, and customer-focused when handling guest concerns.
• Well-presented and professional appearance.
• Reliable, flexible, service-oriented, and able to work effectively in a hospitality environment.

Responsibilities:

• Supervise and coordinate the daily operations of the reception and front desk team.
• Ensure efficient and professional guest check-in and check-out procedures.
• Welcome guests warmly and provide courteous and helpful service throughout their stay.
• Manage room reservations, bookings, cancellations, modifications, and guest requests using the hotel’s booking system.
• Monitor room availability and coordinate with housekeeping to ensure rooms are ready for arriving guests.
• Handle guest inquiries, concerns, complaints, and service requests professionally and promptly.
• Resolve guest issues and escalate complex concerns to management when necessary.
• Supervise reception staff and ensure established service standards and procedures are followed.
• Assign duties and schedules to reception staff according to operational requirements.
• Train, coach, and support front office staff to maintain high service standards.
• Ensure accurate handling of guest information, payments, invoices, and reception records.
• Monitor daily front desk transactions and assist with end-of-day reporting when required.
• Maintain accurate reservation and guest records while protecting guest confidentiality.
• Coordinate with housekeeping, food and beverage, maintenance, and management teams to address guest needs.
• Monitor the reception area and ensure it remains clean, organized, professional, and welcoming.
• Assist management in implementing hotel policies, procedures, and customer service standards.
• Prepare and submit reception reports and communicate important operational matters to management.
• Ensure proper handling of keys, guest messages, requests, and other front office responsibilities.
• Maintain a professional and positive working environment within the reception team.
• Perform other front office and supervisory duties as assigned by management.

Requirements:

• Resume with 2×2 pictures
• Passport
• NBI
• Employment Certificates
• School Records

Visit our office for Initial Screening at:
GlobalSuccess Overseas Employment Services
Unit M7, Mezzanine Floor, Victoria de Manila 1, Taft Avenue, Malate, Manila

For manpower pooling only. No fees in any form and/or purpose will be collected from the applicants. Beware of illegal recruiters and human traffickers.