HOSPITALITY, RETAIL AND SERVICE MANAGER Job Hiring in Papua New Guinea for Plaza Club

Career Opportunities in Papua New Guinea!

Job Vacancy: HOSPITALITY, RETAIL AND SERVICE MANAGER
Employer/Company: SYJ Investments Limited T/A Plaza Club
DMW Registration / Accreditation No.: 10492120
Job Location: Papua New Guinea

HOSPITALITY, RETAIL AND SERVICE MANAGER

Qualifications:

• At least four (4) years of relevant work experience in hospitality, hotel operations, retail, or service management.
• Bachelor’s or College Degree in Hospitality Management, Tourism Management, Hotel Management, or a related field.
• Relevant qualification in Hospitality or Hotel Management is an advantage.
• Experience managing accommodation facilities and food and beverage (F&B) operations.
• Strong knowledge of hotel operations, including accommodation, reception, housekeeping, restaurant, and bar services.
• Proven leadership and staff management skills, including experience supervising employees, preparing duty rosters, and monitoring staff performance.
• Good understanding of financial management, budgeting, revenue monitoring, expense control, cash handling, and inventory management.
• Knowledge of hotel safety standards, operational procedures, and applicable Papua New Guinea (PNG) hospitality regulations.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational, problem-solving, negotiation, and decision-making abilities.
• Proficient in Microsoft Office applications and hotel management systems.
• Honest, professional, flexible, and results-oriented, with the ability to manage multiple operational responsibilities.

Responsibilities:

• Oversee daily hospitality and service operations, including accommodation, reception, housekeeping, restaurant, and bar services.
• Supervise employees, prepare duty rosters, assign responsibilities, and monitor staff performance.
• Ensure excellent guest service and promptly resolve customer complaints, inquiries, and service concerns.
• Monitor revenue, operating expenses, budgets, cash handling, and overall financial performance.
• Manage purchasing activities, supplier relationships, stock control, and inventory levels.
• Oversee accommodation and food and beverage operations to maintain service quality and operational efficiency.
• Coordinate maintenance, security, cleanliness, and compliance with health and safety standards.
• Ensure business operations comply with applicable Papua New Guinea laws, licensing requirements, and company policies.
• Prepare and review daily, weekly, and monthly operational and financial reports.
• Identify opportunities to increase revenue, improve customer satisfaction, reduce operating costs, and enhance profitability.
• Coordinate with department heads, employees, suppliers, and service providers to ensure smooth daily operations.
• Implement operational improvements and service standards to support business performance and customer satisfaction.

Requirements:

• Must have valid passport
• Detailed RESUME
• Certificate of Employment ( if available)

In partnership with:
Globphil Manpower Services, Inc.
📍2/F, Perpetua Bldg., No. 8434 Dr A. Santos Venue, Paranaque City

For manpower pooling only.
No fees in any form and/or purpose will be collected from applicants.
Beware of Illegal recruiters and human traffickers