SUPERVISOR/MANAGER Job Hiring in Fiji Islands for Nalagi Hotel

Career Opportunities in Fiji Islands!

Job Vacancy: SUPERVISOR/MANAGER
Employer / Company: Nalagi Hotel
Job Location: Fiji Islands

SUPERVISOR/MANAGER

Qualifications:

• Minimum 3 years of relevant working experience.
• At least High School Graduate.
• Hotel experience is required and preferred.
• Proven hands-on experience working in various hotel service departments.
• Previous experience supervising or coordinating hotel staff is an advantage.
• Strong understanding of hotel operations, guest services, and hospitality standards.
• Experience in or knowledge of front desk, housekeeping, food and beverage, and hotel maintenance operations.
• Strong leadership, supervision, communication, and interpersonal skills.
• Ability to train, motivate, and manage staff from different departments.
• Excellent customer service skills and professional approach to handling guest concerns and complaints.
• Strong organizational and problem-solving abilities.
• Ability to multitask and work effectively in a fast-paced hotel environment.
• Reliable, responsible, flexible, and able to work under pressure.
• Willingness to work flexible schedules, including weekends and holidays, as required by hotel operations.

Responsibilities:

• Oversee the daily operations of the hotel and ensure smooth and efficient workflow.
• Supervise hotel staff across front office, housekeeping, food and beverage, maintenance, and other operational departments.
• Assign duties, monitor staff performance, and ensure daily operational requirements are met.
• Train, guide, motivate, and support hotel employees to maintain high service standards.
• Ensure excellent guest service and maintain a welcoming and professional hotel environment.
• Monitor front desk operations, including guest arrivals, departures, reservations, and guest requests.
• Coordinate with housekeeping staff to maintain cleanliness and proper room standards.
• Monitor food and beverage operations and coordinate with relevant staff to ensure efficient service.
• Coordinate with maintenance personnel to ensure hotel facilities, equipment, and guest areas are properly maintained.
• Handle guest concerns, complaints, special requests, and service issues professionally and promptly.
• Resolve operational problems and escalate major issues to hotel management when necessary.
• Conduct regular inspections of guest rooms, public areas, facilities, and service areas.
• Ensure compliance with hotel policies, procedures, cleanliness standards, safety requirements, and hospitality standards.
• Monitor staffing levels and assist with scheduling and deployment of employees according to operational needs.
• Maintain effective communication between departments to ensure coordinated hotel operations.
• Monitor supplies, equipment, and operational requirements and report shortages or maintenance concerns.
• Assist in implementing procedures that improve guest satisfaction, service quality, and operational efficiency.
• Maintain accurate operational records, reports, and staff-related documentation as required.
• Assist management in achieving hotel service, operational, and customer satisfaction objectives.
• Ensure staff maintain professional appearance, conduct, and customer service standards.
• Respond appropriately to emergencies and assist in implementing hotel safety and security procedures.
• Perform other supervisory, managerial, and hotel operations duties assigned by management.

Requirements:

• Valid passport
• Detailed Resume
• High School / College Diploma
• Employment Certificate/s
• Training and Seminar Certificate/s

Visit our office for an initial interview:
Finest Asia Resources, Inc
7F Vernida IV Building 128 L.P. Leviste St. Salcedo Village, Makati

For Manpower Pooling Only
Beware of Illegal Recruiters
No Fees to be Collected During Application Process