Power Horizon International Resources

SENIOR GUEST RELATIONS & LEAD GUIDE Job Hiring in Japan for Setouchi Island Cruise Inc.

Japan Customer Service / Call Center - Travel / Tourism

Jobs Abroad

Career Opportunity in Japan!

Job Vacancy: SENIOR GUEST RELATIONS & LEAD GUIDE
Employer/Company: Setouchi Island Cruise Inc.
Job Location: Japan

SENIOR GUEST RELATIONS & LEAD GUIDE

Qualifications:

  • Must have at least two (2) years of relevant work experience in the hotel, cruise, tourism, or hospitality industry.
  • Must be a Bachelor’s Degree or College Graduate in Hospitality Management, Tourism Management, or a related field.
  • Must have Japanese language proficiency at JLPT N2 level or equivalent.
  • Must have excellent communication, interpersonal, and customer service skills.
  • Must be confident in welcoming guests, handling inquiries, and providing information about facilities, services, and activities.
  • Must have experience or the ability to lead guided tours and provide clear instructions and information to guests.
  • Must possess good organizational and coordination skills, particularly in managing tour schedules, departures, transportation, and itinerary changes.
  • Must be capable of handling guest requests and complaints professionally and resolving concerns within assigned authority.
  • Must demonstrate leadership, problem-solving, and decision-making skills.
  • Must be flexible and able to work in a dynamic cruise and tourism environment.

Responsibilities:

  • Welcome guests and provide courteous, professional assistance throughout their cruise experience.
  • Respond to guest inquiries and provide accurate information about onboard facilities, services, destinations, and scheduled activities.
  • Lead guided tours and provide guests with relevant information about destinations, attractions, schedules, and activities.
  • Brief guests on tour schedules, meeting points, transportation arrangements, and applicable safety procedures.
  • Coordinate tour departures, transportation, and itinerary adjustments with the cruise operations team.
  • Monitor tour schedules and ensure activities and guest movements are properly coordinated.
  • Handle guest requests, concerns, and complaints in a professional and timely manner.
  • Resolve guest issues within assigned authority and refer more complex concerns to the appropriate supervisor or management.
  • Communicate important guest information and operational updates to relevant team members.
  • Help ensure guests receive a safe, organized, and enjoyable cruise and tour experience.
  • Perform other related duties assigned by the supervisor or management.

Requirements:

  • Passport
  • RESUME with 2×2 picture
  • Employment Certificate

Walk-in applicants can visit us at:
Power Horizon International Resources, Inc.
Suite A2 Plus, 7/F Dao 1 Building, 189 Salcedo St., Legaspi Village, Makati City
2/F Room 205 Sta. Cruz Building, Ledesma corner Fuentes St., Iloilo City 

For Manpower Pooling Only
No Fees in any form and/or purpose will be collected from applicants
Beware of Illegal recruiters and human traffickers

Only candidates can apply for this job.
Guest Relation Officer
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