FRONT OFFICE STAFF Job Hiring in Fiji Islands for Nalagi Hotel

Career Opportunities in Fiji Islands!

Job Vacancy: FRONT OFFICE STAFF
Employer / Company: Nalagi Hotel
Job Location: Fiji Islands

FRONT OFFICE STAFF

Qualifications:

• Minimum 1 year of relevant working experience.
• At least High School Graduate.
• Experience in the hotel industry is highly desirable.
• Training certificate is highly desirable but not required.
• Strong understanding of hotel operations and the assigned area of deployment.
• Proven knowledge and practical skills relevant to front office and guest service operations.
• Good communication and interpersonal skills.
• Friendly, courteous, professional, and customer-oriented personality.
• Ability to communicate effectively with guests and hotel staff.
• Basic computer skills and ability to use hotel reservation or front office systems is an advantage.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks in a busy hotel environment.
• Ability to remain calm and professional when handling guest concerns and complaints.
• Reliable, responsible, hardworking, and willing to follow hotel policies and procedures.

Responsibilities:

• Welcome and greet guests in a friendly, professional, and courteous manner.
• Handle guest check-in and check-out procedures accurately and efficiently.
• Verify guest information, identification, reservations, and payment details as required.
• Manage reservations, bookings, cancellations, amendments, and room assignments.
• Coordinate with housekeeping to ensure rooms are properly prepared and available for arriving guests.
• Provide guests with accurate information about hotel facilities, services, amenities, and operating hours.
• Provide information and recommendations regarding local attractions, transportation, restaurants, and other points of interest.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Handle telephone calls, emails, messages, and other guest communications.
• Process room charges, payments, deposits, and other front office transactions accurately.
• Maintain accurate guest records, reservation information, and front desk documentation.
• Monitor room availability and assist with appropriate room allocation.
• Coordinate with housekeeping, maintenance, food and beverage, and other departments to address guest needs.
• Assist guests with special requests and ensure that concerns are properly followed up.
• Handle guest complaints professionally and escalate complex concerns to supervisors when necessary.
• Maintain confidentiality and properly handle guest personal information.
  Ensure the reception and front desk area is clean, organized, and welcoming.
• Follow hotel policies, front office procedures, safety requirements, and service standards.
• Assist with daily front office reports and administrative tasks as required.
• Maintain a professional appearance, attitude, and high standard of customer service.
• Perform other front office and guest service duties assigned by hotel management.

Requirements:

• Valid passport
• Detailed Resume
• High School / College Diploma
• Employment Certificate/s
• Training and Seminar Certificate/s

Visit our office for an initial interview:
Finest Asia Resources, Inc
7F Vernida IV Building 128 L.P. Leviste St. Salcedo Village, Makati

For Manpower Pooling Only
Beware of Illegal Recruiters
No Fees to be Collected During Application Process