Customer Service Manager Job Hiring in Papua New Guinea for Carpenter Retail and Property Limited 1 applications

Career Opportunities in Papua New Guinea!

Job Vacancy: Customer Service Manager
Employer/Company: Carpenter Retail and Property Limited
DMW Registration / Accreditation No.: 101045608
Job Location: Papua New Guinea

Customer Service Manager

Qualifications:

• At least three years of customer service experience required.
• Previous experience in a supervisory role preferred.
• Excellent management and supervisory skills
• Excellent verbal and written communication skills.
• Extensive knowledge of customer service procedures and principles
• Ability to coach and mentor customer service representatives.
• Proficient in Microsoft Office Suite or related software
• Proficiency in English.
• Working knowledge of customer service software, databases and tools
• Experience in providing customer service support

Responsibilities:

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution.
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Keep accurate records and document customer service actions and discussions
• Manage, develop, coach, control and motivate the sales force to develop their skill to ensure that a high professional standard is achieved and monthly sales target and KPI target are met
• Sell to existing and potential direct accounts as well as provide sales support to distribution partners to participate in closing and order or to facilitate and add value to the selling process
• Oversee team of cashiers.
• Manage showroom displays
• Manage a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service.
• Monitors or reviews calls or other correspondence between representatives and customers.
• Ensures that sales representatives are informed about changes to company products and services.
• Collects data and prepares reports on customer complaints and inquiries.
• Prepare monthly reports summarizing the assigned customer service teams’ performance.
• Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
• Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service or other appropriate staff.
• Assists with budget preparation for the Customer Service department.

Requirements:

• Update and detailed Resume in Word format or PDF with a picture
• Employment Certificate
• Training Certificate
• Passport Copy

Walk-in applicants can visit us at:
Questcore Inc.
Address: Unit 701-702, Pryce Center Building, 1179 Chino Roces Avenue corner Bagtikan St., San Antonio Village, Makati

For Manpower Pooling Only
Beware of Illegal Recruiters
No Fees to be Collected During Application Process