CLIENT SERVICES TEAM LEADER Job Hiring in Papua New Guinea for Glory Holdings Ltd

Career Opportunities in Papua New Guinea!

Job Vacancy: CLIENT SERVICES TEAM LEADER
Employer/Company: Glory Holdings Ltd
DMW Accreditation No.: 10466630
Job Location: Papua New Guinea

CLIENT SERVICES TEAM LEADER

Qualifications:

• Bachelor’s degree in business administration, human resources, marketing, or a related field.
• Experience: minimum if 2-3 years of experience in client services, customer service, or a related role.
• Previous experience in a supervisory or team leader position is a plus.
• Strong communication and interpersonal skills, excellent problem- solving abilities and attention to detail.
• Customer- focused with a commitment to providing high- quality service.
• Ability to foster a positive and inclusive workplace culture.

Responsibilities:

• Team supervision: supervise and support the client services team in their daily tasks.
• Ensure the team adheres to service standards and protocols.
• Training and development: conduct training sessions to improve team skills and knowledge.
• Mentor and coach team members to enhance their performance.
• Performance management: monitor team performance and provide feedback.
• Conduct regular performance reviews and set goals for team members.
• Service coordination: assist the client services manager in coordinating services for internal clients.
• Ensure timely response to internal client inquiries and service requests.
• Feedback implementation: gather feedback from internal clients and implement improvements.
• Support initiatives to enhance workplace culture and employee engagement.
• Service delivery: oversee the execution of services to external clients as directed by the client services manager.
• Ensure compliance with contractual obligations and service level agreements (slas).
• Issue resolution: handle external client complaints and issues escalated by the team.
• Work with the client services manager to proactively identify and potential problems.

Requirements:

• Update and detailed Resume with a picture
• Employment Certificate
• Training Certificate
• Passport Copy

Walk-in applicants can visit us at:
Premier Global Recruitment OPC
📍 Units 30-B, 30-C & 30-D, Burgundy Corporate Towers, 252 Sen. Gil J. Puyat Ave., Pio Del Pilar, Makati City

Employer Overview:

Glory Group is PNG’s leading construction and property development company! With one of the largest number of high-end residential and commercial projects in the capital Port Moresby, we are the perfect partners for your residential or commercial property needs. No project is too big or too small. Your dream home, office or commercial property is just one call away from being a reality.

Glory Group of Companies is based in Port Moresby, in the National Capital District of Papua New Guinea and consists of Glory Estate Limited, Glory Holdings Limited and other subsidiaries.

The shareholders/director of Glory Group of Companies foresaw that with a stable political and economic environment (as a result of the LNG project); that there would an acute shortage and thus a demand and need for residential, commercial, retail, industrial and public infrastructure in the National Capital District, as well as other cities across the nation.

For manpower pooling only
No fees in any form and/or purpose will be collected from the applicants.
Beware of illegal recruiters and Human Trafficker.
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Qualifications:

Bachelor’s degree in business administration, human resources, marketing, or a related field.
Experience: minimum if 2-3 years of experience in client services, customer service, or a related role.
Previous experience in a supervisory or team leader position is a plus.
Strong communication and interpersonal skills, excellent problem- solving abilities and attention to detail.
Customer- focused with a commitment to providing high- quality service.
Ability to foster a positive and inclusive workplace culture.

Responsibilities:

Team supervision: supervise and support the client services team in their daily tasks.
Ensure the team adheres to service standards and protocols.
Training and development: conduct training sessions to improve team skills and knowledge.
Mentor and coach team members to enhance their performance.
Performance management: monitor team performance and provide feedback.
Conduct regular performance reviews and set goals for team members.
Service coordination: assist the client services manager in coordinating services for internal clients.
Ensure timely response to internal client inquiries and service requests.
Feedback implementation: gather feedback from internal clients and implement improvements.
Support initiatives to enhance workplace culture and employee engagement.
Service delivery: oversee the execution of services to external clients as directed by the client services manager.
Ensure compliance with contractual obligations and service level agreements (slas).
Issue resolution: handle external client complaints and issues escalated by the team.
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