AREA OPERATIONS MANAGER Job Hiring in Papua New Guinea for FoneHaus Ltd.

Job Opportunity in Papua New Guinea!

Job Vacancy: AREA OPERATIONS MANAGER
Employer/Company: FoneHaus Ltd.
DMW Accreditation No.: 10415753
Job Location: Papua New Guinea

AREA OPERATIONS MANAGER

Qualifications:

• Minimum five years’ experience in multi-site, area or regional retail or food retail leadership.
• Proven record of delivering sales growth and operational improvement.
• Demonstrated experience developing leaders and building team capability.
• Experience delivering structured retail team training and coaching.
• Strong financial literacy and KPI management capability.
• Experience leading diverse or cross-cultural teams highly regarded.
• Telecommunications, consumer electronics or high-volume retail experience highly regarded.
• Proven experience in a structured global business, eg McDonald’s highly regarded.
• Leadership or coaching certifications desirable
• Valid driver’s licence and ability to travel regularly

Responsibilities: 

• This role is accountable for delivering sales growth, protecting margin, maintaining compliance standards, and building strong local leadership capability.
• A major focus is developing Store Managers and retail teams through structured training, coaching, and culturally aware leadership that reflects the diverse communities in which Fone Haus operates.
• Deliver sales, gross margin, and contribution targets across the area
• Drive core KPIs including device sales, accessory attachment, activations, and service metrics.
• Analyse performance data and implement corrective action plans.
• Support effective execution of national campaigns and new product launches.
• Develop local sales initiatives aligned with market conditions.
• Ensure consistent execution of retail standards and company SOPs.
• Conduct regular store visits and operational audits.
• Maintain strong stock control and loss prevention disciplines.
• Oversee compliance in cash handling, inventory management, and reporting.
• Protect brand presentation and in-store experience standards.
• Recruit, coach and develop Store Managers
• Provide structured in-field coaching during store visits.
• Deliver and reinforce retail training in sales skills, product knowledge and service standards
• Build succession plans and identify high-potential local talent.
• Strengthen onboarding processes for new employees.
• Drive a culture of accountability and performance improvement.
• Support fair and culturally appropriate performance management processes.
• Lead with cultural awareness and respect across diverse PNG communities
• Adapt communication and leadership style to suit different regional and cultural contexts
• Support Store Managers in navigating local community dynamics.
• Promote inclusion, fairness and respect within teams.
• Build trusted relationships with local stakeholders and communities.
• Ensure consistent delivery of high service standards.
• Monitor customer feedback and mystery shop outcomes.
• Drive continuous improvement in customer experience.
• Manage store-level operating expenses in line with budget
• Monitor wage-to-sales ratios and roster efficiency.
• Protect against stock loss and compliance breaches.
• Escalate material risks or performance issues appropriately.

Requirements:

• Updated resume with job description
• Employment certificate
• Diploma/TOR
• Valid passport (not less than a year before expiry)
• Valid NBI clearance (not less than 6 months before expiry)
• 2 x 2 recent picture (at least 2 pcs)

If you are passionate about your work and ready for a new challenge, we want to hear from you!

Visit our office for an initial interview:
Sanguine Global Staff Resources Corp.
📍Unit 24, Parc House Bldg., 227 EDSA Greenhills Brgy. Wack Wack, Mandaluyong City

Employer Overview:

We are Papua New Guinea’s & Timor Leste leading mobile phones and accessories retailer. Established in Port Moresby in April 2009, we joined the Namba Wan Trophy Limited (NWTL) Group of Companies and are now located across Papua New Guinea (PNG) with outlets in Lae, Mt. Hagen, Port Moresby, Kokopo and Timor Leste.

2 years ago we started operations by offering Papua New Guineans mobile phones to help them connect, and now we are still doing what we love. Mobile phone is on our heart, its our mission to provide the communication needs of Papua New Guineans as well other countries that we operate with. We have now grown our product offering to more than 120 products, from smartphones, feature phones, phone accessories, from global brands around the world. As we continue to serve our customer in PNG & Timor Leste, we also striving to be a world class technology company, that provides more ways for people to connect.

FOR MANPOWER POOLING ONLY.
NO FEES in any form and/or purpose will be collected from the applicants.
Beware of illegal recruiters and human traffickers.