The POEA has launched the POEA Helpdesk for the OFW to personally file their requests/concerns with regard to their e-Registration accounts

The POEA has launched the POEA Helpdesk for the OFWs to personally file their requests/concerns with regard to their e-Registration accounts.

The POEA HelpDesk is an online platform, where OFWs and recruitment agencies, can request for ICT assistance or technical support by filing an electronic ticket for the users’ concerns.

The HelpDesk was timed for launch to assist Balik-Manggagawa workers to shift from the old BM Online System to the new POPS-BaM. Requests such as updating/editing of personal information can also be done by submitting an e-ticket using the HelpDesk.

  1. All Licensed Recruitment Agencies (LMAs)
    Starting 21 June 2021, the ticketing feature inside the Agency Helpdesk shall be disabled. All tickets shall be filed by the OFW and applicants in the new POEA Helpdesk.
  2. All Overseas Filipino Workers (OFWs) and Applicants
    The new POEA Helpdesk System will be integrated into the Online Services (e-Registration) portal to make the Helpdesk accessible to all. Hence, all OFW needs for assistance and other concerns can be accessed thru the new Helpdesk so that an e-ticket can be generated for the purpose. The new system can track the status of your request.

For immediate assistance to E-registration inquiries, please click this link: https://onlineservices.dmw.gov.ph/OnlineServices/Public/OFWTickets.aspx and file the concern through the newly-launched helpdesk.

For further assistance, please directly contact the POEA Manpower Registry Division by sending them an email at [email protected]

Department of Migrant Workers online services updated link for PEOS and E-Registration for aspiring OFW.

PEOS – Free Pre-Employment Orientation Seminar
https://PEOS.dmw.gov.ph

E- Registration Online Services
https://onlineservices.dmw.gov.ph//OnlineServices/POEAOnline.aspx

MESSAGE OF THE DIRECTOR

“Let technology work for you”, as I have always told my ICeTeam (Information and Communications Technology). The true measure of a successful system should be reflected in improved performance, better efficiency and greater effectiveness and economy. If none of these are present, you have lemon.

Much of the work at the POEA remains highly paper-intensive and requires precious man-hours to physically get it done – A condition that manifest that we have not learned to optimize the use of technology. Daily tasks such as requesting assistance for a password reset requires the accomplishment and filing of an appropriate job request form, and takes another cycle of waiting for it to get approved and acted upon. There is always a better way to do things.

Over the past months since the onset of this CoVid-19 Pandemic, an event that has not happened for the past 100 years or so, has seared into our psyche that we have to do things better-Lesser physical contact, faster transaction completion time, getting the details right at the first instant. The kinds of condition we what in government service and the same kinds of conditions that the virus hates. So, we must adapt; evolve or perish.

One of the solutions that the ICT Branch has been advocating is to increase the engagement of automation. Technology is the key.

After much wrangling and brow-burning, we are pleased to announce the launching of the newest version of our POEA HelpDesk System. This in-house developed online platform was initially intended to provide licensed recruitment agencies a facility by which to request for ICT assistance or tech support by submitting an electronic ticket for their needs, with a description of what the problem is. Today, the system can accept HelpDesk requests from OFWS, anywhere in the world.

Requests such as editing/correction of personal information or employment information can be done online. The POEA HelpDesk assigns each ticket to the business process owner of each concerned ticket, in order to take care of the problem. The system also handles report generation requests, and requests for password reset, replacement of users, and the usual computer troubleshooting.

With this new tool, we are looking forward to handle and address your concerns via tickets more efficiently. And, we are encouraging everyone to provide comments and suggestions on how we can continuously progress towards our goal of enhancing our existing systems/services.

On behalf of POEA Administrator Bernard P. Olalia and Deputy Administrator Jocelyn T. Sanchez, we would like to take this opportunity to express our gratitude for your unwavering support.

You can expect more projects from the POEA ICeTeam and look forward to a brighter, more efficient, and healthier future.

59 Comments

  1. Rogel ganao

    Please i nèed to change my profile name in e-rehistration.please edit my imfomation ..
    ROGEL COLOMA GANAO

    Reply
      1. Joy

        Hi.. Gusto ko lang malaman kung ano dapat ko gawin. Kasi ang agency ayaw ibalik ang passport ko kasi nagcancel ako. Kailangan ko dw sila muna bayaran sa mga nagastos nila sa akin bago ko makuha ang passport ko.. Tama po ba yan? Maraming salamat po

        Reply
        1. POEA Jobs Author

          Kumuha ka ng lang bagong passport, baka mas mura pa magagastos mo kesa babayaran mo

          Reply
      2. juveline

        di ko na po ma open ang account ko . nag recovery account na ako at binigyan ako ng bagong password pero it did not match daw. sana matulungan nyo po ako

        Reply
    1. Aurea m. Basco

      Paano ko po marerecover Ang dati kong email sa bmonline kasi po in Hindi kuna m open.. sna po matulungan niyo Ako dahil uuwi Ako this coming july..
      .thanks 🙏

      Reply
        1. Mary Rose ilagan

          Hi good day.. concern ko lang po i tried to retrieve my e-reg account but the system says that they cant find my account.. what should i do? Thank you..

          Reply
    2. Mechele

      How to get appointment for OEC?
      I try the bmonline I already registered but I don’t recieve any messages from my email..pls help me my flight going back to duba is on June 4,2022..thanks

      Reply
  2. MARLO MANDAP MARCELO

    Good day po sir/madam
    Hindi konapo kasi ma open ang poea eregistration ko sa

    Reply
  3. MARLO MANDAP MARCELO

    Good day po sir/madam
    Hindi konapo kasi ma open ang poea eregistration ko sa patulong naman po salamat na marami..

    Reply
  4. JOY

    matagal na po ako mag create ng ticket request. until now wala man lang pong reply.

    Reply
  5. Herwin Son

    Dear Sir/Ma’am,
    I would like to us a favor or help sir/ma’am, about my situation her in Saudi Arabia (AL-khobar).I’m terminated the company in December 6,2016 and I file the case of Saudi labor office (Al Khobar) in December 8,2016, because the manager no give my benifet.i joint the company in August 18,2007,almost 10years the company and Saudi labor office (Dammam) he give me final decision in March 2020 but there’s a lot of mistake and until now I’m still waiting to solve my personal problem almost 5years I’m her in Saudi I need to home in the philippines.please, please,please sir/ma’am I need your help..
    Thank you and God bless you all….

    Reply
  6. Vladimir A.Villarba

    Respective POEA,
    my name Vladimir A.Villarba concerned about my OEC which is my Agency Apply already last October 06,2021 because my VISA already last June 24,2021 bound to CANADA kasi po kailangan kona magwork at needs po yung support ng Family ko lalo n Mother ko for her Medical Assitance ako lng po inaasahan nila matagal n po sayang ang ilang months kong nakatengga dito which is My Visa already last June 24,2021 pa pi sana po ay matulungan ninyo po ako n Maapproved n po OEC ko dahil kumpleto nman po ang aking DOCUMENTO MARAMING SALAMAT PO

    Reply
      1. Elissa soriano

        I don’t received ano message from poea

        Reply
  7. Alexandre Destiny Ramoso

    Good day POEA. I have a concern. Due to unexpected events, I can no longer accept my 2 year job employment in Dubai. I already have a working visa but I still didn’t pay for the placement fee. Can I ask if there will be a penalty fee for visa cancellation?

    Reply
  8. Marge

    Sir/Madam. My husband requested a family visit visa going to Saudi Arabia and I received the yellow slip already,.what steps do I need to take?
    Thank you in advance for your reply

    Reply
  9. Jonalyn ybanez perdiz

    Hello po,magandang gabi po mam,sir.ako po pala si jonalyn ybanez perdiz.ako ang nakakatandang kapatid ni yvonne melgar ybanez.ang kapatid ko po na si yvonne melgar ybanez ay nag abroad sa bansang oman noong octover 26 2014.nakatawag pa po ang kapatid ko noong feb 2015 yon po ang last na contact nya po sa amin.may sinabi po ang kapatid ko noon.sbi nya po..”ate may mukntik mamatay”.sbi ko naman po.sino?sabi nya.”pag uwi ko nalang ikwento ko sa inyo lahat ipag dasal nyo lang na ok lang ako dito”kinabahan po ako sa sinabi nya kaya sinabi ko po sa kanya na wag nya nalang po taposin ang contrata nya at umuwi nalang sya dto.pero pinag pilitan nya po na tataposin lng nya ang contrata nya..at yon na po last na tumawag kapatid ko po sa amin.hanggang dumating ang ilang araw na wla na pong kuntak kapatid ko kaya po nangahas po ako na tawagan ang number na ginagamit nya.yong amo nya po agad ang sumagot at ang sabi ng employer nyang babae nag run away dw po kapatid ko long time ago.ako po ay kinabahan sa sinabi ng employer nya.hndi po ako na niwala sa sinabi ng amo nya kaya po ako ay nag punta agad noon sa manila para po puntahan po ang agency nya pero wla na po ito sa dati nilang opisina naka lipat na daw po ito ng ibang lugar ang pangalan po dati ng agency nya bago sya umalis ay our lady of mt carmil agency.nag punta po ako ng poea at doon ko po nalaman na nag palit po ng name ang agency nya yan nga po yong great one ngyon.pinag bawalan po ang kapatid ko na gumamit ng cellphone ng employer nya.natagalan po ang pag balik ko po dto sa manila kasi po wla po kaming sapat na budget para mag punta sa mga ahensya at hndi pa namn alam kong saan talaga ang address ng agency nag karoon dn kami ng malaking prblma sa pamilya namin na matay po tatay namin at na baon po kami sa utang kaya hndi po kami naka balik.buti nga lang po ngayon at may tumulong po sa amin kaya po nakabalik po ako dto para mag report uli po sa inyo.nais ko po sana na pa embistigahan ang agency at ang employer nya ako po ay humihingi ng tulong po sa inyo mam,sir..sana po maawa po kayo sa pamilya po namin kami po ay na niniwalang buhay pa ang kapatid namin.ang gusto po namin kahit po ano pa po ang maging resulta sa pag hahanap po namin sa kapatid namin ay buhay man o patay malaman lang po namin ano talaga ng yari sa kanya ok na po sa amin yon basta po may froof po kung asan na sya..sana po matulongan nnyo po kami.godbless you po

    Reply
  10. Amie Arocha Roque

    Gud day po sir/madam…bka nman po pwede nyo aq matulungan naipasa na po ng agency q ang aking mga documents for oec last january…need q na po mag work para sa family ko sana nman po ma approve nman na po oec ko sana po matulungan nyo po aq …amie roque po ng hirotiger int’l agency

    Reply
  11. Jane

    hired Po kami going to poland for cook may job offer letter na.posible bang walang record sa poea websites Ang agency kahit isa na job orders sabi ng agency sira daw website nyo.kaya nag alanganin kami mag medical we need to make sure na legit.please help Kasi Wala talagang lumabas sa poea website job order Ang agency . Valid License lang mayron Peru job order Wala kahit isa

    Reply
    1. POEA Jobs Author

      Please contact the POEA Hotline for more info at: 8-722-11-44 / 8-722-11-55

      Reply
  12. Marie joy Dumapias

    hilo good day ako po si marie joy anggana dumapias 31years old ofw alkhubar saudi arabia 2 years and 5 months sa bahay ng aking employer sa kasamaang palad nagkasakit po ako pingamot namaan ako ng amo ko ung hiling kolang sa amo ko at sa agencyko na oowe na ako kasi lomala na olcer ko pero di pomayag amoko rason dami varios diko na nakayanan palagay ko mamatay ako sa loob ng bahay ng amo kaya napag isipan ko mgtakas at ngponta ako dito sa polo gusto kolang manghingi ng tolong na makauwe rason acute olcer po sakit ko tell now 2 months na ako dito sa pollo ganon parin naramdaman ko ..sana po matolongan nyu ko makauwe gusto kopa makasama.mga anak ko namatay po asawa habang andito ako sa saudi maraming salamat po god bless🙏🙏🙏

    Reply
    1. Zalde Garces

      How many days po ngrerespond ang help desk…..ng register po KC ako sa e registration…tapos walang confirmation email…need ko n Sana oec….this saturday. Thanks

      Reply
  13. Dionisio Yusingco Reyes JR

    Mam/Sir

    Hi po concern lang po ndi po ako makapag OEC exemption bale ko june 12 po balik ko sa saudi same company may lumalabas po na selection / change company / charge job site tapos ng try ko transfer ung accout details ko sa OLD BM to new BM system ang lumalabas name and date not match when i check sa luma po ung last name ko ay Reyes Jr sa new Reyes at nk suffix ung JR ko then ung b-day ko sa old 12-12-1974 sa new 1974-12-12 ndi ko tuloy m transfer ung old details ko sa new pls help me to my concern

    Reply
      1. Cheryl

        Good day!

        I would like to ask your assistance on how to get my new OEC using my new email address? I can no longer recover my old email address.

        Below my informations:

        OFW ID: T5421790141

        NAME: CHERYL PINOTE TUMULAK

        BIRTHDAY: OCTOBER 30, 1983

        POSITION: FACTORY WORKER(OPERATOR)

        PASSPORT NO. (OLD): EC5846988

        PASSPORT NO. (NEW): P5273979B

        JOBSITE: TAIWAN

        PRINCIPAL (EMPLOYER): TGT TECHVEST CO LTD

        Hope you can help me with this.

        Thank you.

        Best regards,

        CHERYL P. TUMULAK
        OFW-TAIWAN

        Reply
  14. Quenie

    Hello po..yung email ko po na naka register sa E-registration po di ko na maopen dto sa website ng gmail. Nakalimutan ko po kasi password at di rin po ma retrieve.panu po mag change ng active email sa account sa poea.Tnx.

    Reply
  15. Reymart Jabonero

    PAANO PO MAG UPDATE NANG PASSWORD NG EREG? MAY TICKET NA SA HELPDESK KASO AYAW PARIN MABUKSAN ANG EREG KO?

    Reply
  16. Ramon Jorge Evangelista

    Hindi po ako makapag generate ng OEC online, hindi lumalabas ung information from my current OEC, pa assist po, need ko po kasi umuwi ng June

    Reply
      1. Jayron Abolencia

        No temporary email password has been sent to my gmail for may eregistration

        Reply
  17. RJ Evangelista

    Please help to assist, hindi po lumalabas ung OEC information ko when processing OEC online.

    Reply
  18. JHON MILTON GRABADOR BATLE

    im having problem to my online OEC balik manggagawa i have my aacount already but i cannot procced because i have problem on my profile my middle name i put my first name and i cannot erase it or changes it and i go to poea online help desk its not available ang my flight is on june 1, 2022 i need your help urgent.

    Reply
  19. Dianne Grace Acob

    Good pm po, nung itry ko po magregister sa bagong poea e registration para sa balik mangagawa eh sabi already registered, which mean combined na ung luma ko account? ang problema ko po sir panu po pag nakalimitan n password? wala po kc nkalagay na forget password para po sana makagawa ako ng bagong password.

    Reply
  20. Jhoana B. Yumul

    To whom it may concern,

    A kind request for your assistance concerning my profile details to be specific about my gender. I’ve been editing it several times changing it from male to female but unfortunately it was not changing.

    I’ll be requiring your help as when I printed my overseas employment certificate it showed as well my gender wrong.

    Please see below my details:
    Name: Jhoana Bautista Yumul
    Bday: Nov 3, 1986
    OFW ID No. : YJ0242270157

    Reply
  21. Dan sol

    Good day po. Poea pwede po ba humingi ng advice sa pinsan ko po. Bale po seafarer po siya then sa contract nya is 10months (-/+2months) pero nakasampa lang sila ng 7months kasi may mga nagka covid po sa kanila.

    Then ung pinaka main concern lang po namin ung last wages na one month at lahat ng leave pay hindi pa po binanbayaran one month na po mahigit sa pagbaba po nila sa barko. Then ung sss hindi po hinulugan, pero nakalagay po sa payslip. Thank you please advise

    Reply
  22. Ruchelle Maguikay

    Good am POEA. Paano po mag apply for OEC online? Kasi po nag re-register naman ako para makagawa ng account sa Balik Manggagawa pero ang lumalabas the server is not found. Thank you

    Reply
  23. ritchie

    Hello mamsir tanong ko lang po sana if ilang araw ang paghintay sa pagayos po ng name profile ko. Nakagawa narin po kasi ako ng ticket waiting nalang.

    Reply
  24. Ruchelle Maguikay

    Good pm POEA. I tried po na pumunta doon sa link na binigay niyo po pero nung nag log in na ko ang sabi naman your account is not found or inactive. I tried na e recover yung account pero ang lumabas unable to find your account. Ano po pwede gawin kasi po bukas na po alis ko?

    Reply
  25. Ruchelle Maguikay

    Good pm POEA. Paano po mag change employer pag nakapag submit na po ng infos?

    Reply
    1. Philippine Overseas Employment Administration (POEA) Author

      Please create helpdesk ticket for your concern

      Reply
  26. Dwight Sanchez

    Gusto ko lng sana itanong kung ilang araw or linggo bago malaman kung na change na ang gustong ipachange like ang gender sa POEA Helpdesk kung nakagawa na po ng e-ticket.Kasi po after 2 weeks flight ko na po. Sana may makasagot. Thank you

    Reply
  27. Jules Edward Valenciano

    Good afternoon Sir/Madam,

    I have been issued OEC via online services. My concern is that my flight back to Thailand is on August 14, 2022 but the validity for exit stated in the OEC document is only up to August 01, 2022. Is it still allowed by the Immigration at the airport? If not, how do I I extend it’s validity?

    Reply
  28. Josie

    The help desk options are very limited. There are other concerns that I would like the agency to help me with, but it is not found in the select option. There is no option about “NO AVAILABLE SLOTS “. The POEA email addresses also do not work. I sent emails to two different POEA email addresses, regarding my problem but received a reply saying’ the address’ inbox is full and could not receive any more message.’ This is very frustrating to know. I hope this problem will be solved as calling from overseas is expensive and sending emails instead of calling the agency will save us a lot of money.

    Anyway, I have been teaching here in Thailand for 18 years and will go back to Cebu this July 9th. My husband, an OFW, died here and my kids and I are going to Cebu for a week only, as the school only allows this length of time because classes have already started. We are scheduled to fly back on July 17th. I tried making an appointment but all the slots in July are already full. I have successfully made an appointment for August 2nd. I will just go to POEA Cebu City and present my appointment for August.
    I just hope somebody from the agency will assist me on this, somebody will be tasked to cater concerns such as this. Urgent emails need urgent reply. I really hope this message will reach the agency. Thank you very much.

    Reply
  29. Mona Liza S. Ferrer

    Good day po! Nais ko po sana magpatulong, isa po akong eps klt17 passer at ang concern ko po ay pag renew ng aking roster validity hindi ko po matawagan ang landline at hindi ko rin po alam ang tamang email address para masabi ang aking concern. Sana po matulungan nyo po ako

    Reply
  30. Unknown Head

    How many days does your ONLINE HELP DESK will respond to a filed ticket? CAUSE YOUR NEW SYSTEM SUCKS!

    Reply
  31. Katherine

    Hi! how can I retrieve my poea e registration using ofw id no? I tried it many times but unsuccessful. I also send a message tru helpdesk but it’s not working. Can I just make a new account?

    Reply

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