The POEA has launched the POEA Helpdesk for the OFWs to personally file their requests/concerns with regard to their e-Registration accounts.
The POEA HelpDesk is an online platform, where OFWs and recruitment agencies, can request for ICT assistance or technical support by filing an electronic ticket for the users’ concerns.
The HelpDesk was timed for launch to assist Balik-Manggagawa workers to shift from the old BM Online System to the new POPS-BaM. Requests such as updating/editing of personal information can also be done by submitting an e-ticket using the HelpDesk.
- All Licensed Recruitment Agencies (LMAs)
Starting 21 June 2021, the ticketing feature inside the Agency Helpdesk shall be disabled. All tickets shall be filed by the OFW and applicants in the new POEA Helpdesk.
- All Overseas Filipino Workers (OFWs) and Applicants
The new POEA Helpdesk System will be integrated into the Online Services (e-Registration) portal to make the Helpdesk accessible to all. Hence, all OFW needs for assistance and other concerns can be accessed thru the new Helpdesk so that an e-ticket can be generated for the purpose. The new system can track the status of your request.
For immediate assistance to E-registration inquiries, please click this link: https://onlineservices.poea.gov.ph/onlineservices/public/OFWtickets.aspx and file the concern through the newly-launched helpdesk.
For further assistance, please directly contact the POEA Manpower Registry Division by sending them an email at [email protected]
For more information on the POEA Helpdesk System to automate all OFW e-REg concerns or inquiries, kindly refer to Memorandum Circular No. 12, Series of 2021, through this link: https://www.poea.gov.ph/memorandumcirculars/2021/MC-12-2021.pdf
MESSAGE OF THE DIRECTOR
“Let technology work for you”, as I have always told my ICeTeam (Information and Communications Technology). The true measure of a successful system should be reflected in improved performance, better efficiency and greater effectiveness and economy. If none of these are present, you have lemon.
Much of the work at the POEA remains highly paper-intensive and requires precious man-hours to physically get it done – A condition that manifest that we have not learned to optimize the use of technology. Daily tasks such as requesting assistance for a password reset requires the accomplishment and filing of an appropriate job request form, and takes another cycle of waiting for it to get approved and acted upon. There is always a better way to do things.
Over the past months since the onset of this CoVid-19 Pandemic, an event that has not happened for the past 100 years or so, has seared into our psyche that we have to do things better-Lesser physical contact, faster transaction completion time, getting the details right at the first instant. The kinds of condition we what in government service and the same kinds of conditions that the virus hates. So, we must adapt; evolve or perish.
One of the solutions that the ICT Branch has been advocating is to increase the engagement of automation. Technology is the key.
After much wrangling and brow-burning, we are pleased to announce the launching of the newest version of our POEA HelpDesk System. This in-house developed online platform was initially intended to provide licensed recruitment agencies a facility by which to request for ICT assistance or tech support by submitting an electronic ticket for their needs, with a description of what the problem is. Today, the system can accept HelpDesk requests from OFWS, anywhere in the world.
Requests such as editing/correction of personal information or employment information can be done online. The POEA HelpDesk assigns each ticket to the business process owner of each concerned ticket, in order to take care of the problem. The system also handles report generation requests, and requests for password reset, replacement of users, and the usual computer troubleshooting.
With this new tool, we are looking forward to handle and address your concerns via tickets more efficiently. And, we are encouraging everyone to provide comments and suggestions on how we can continuously progress towards our goal of enhancing our existing systems/services.
On behalf of POEA Administrator Bernard P. Olalia and Deputy Administrator Jocelyn T. Sanchez, we would like to take this opportunity to express our gratitude for your unwavering support.
You can expect more projects from the POEA ICeTeam and look forward to a brighter, more efficient, and healthier future.