Customer Service Manager (Car Dealership) Job Hiring in Bahrain for UB Global

Job Opportunity in Bahrain!

Job Vacancy: Customer Service Manager (Car Dealership)
Employer/Company: UB Global
Job Location: Bahrain

UB Global is seeking an experienced and customer-focused Customer Service Manager to join a car dealership team in Bahrain. The successful candidate will oversee customer service operations, assist clients with their inquiries and concerns, coordinate with dealership departments, and ensure a professional and positive customer experience. The role requires strong communication, organizational, administrative, and problem-solving skills.

Customer Service Manager (Car Dealership)

Qualifications:

• At least 3 years of experience in customer service, hospitality, or front-desk administration.
• Proficient in Microsoft Office applications.
• College graduate, preferably in Business Administration.
• Fluent in English, with strong verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Excellent organizational, administrative, and time-management abilities.
• Able to handle customer concerns and resolve issues professionally.
• Detail-oriented and capable of maintaining accurate records and documentation.
• Able to coordinate effectively with different dealership departments.
• Professional, reliable, patient, and customer-focused.
• Able to work efficiently in a busy car dealership environment.

Responsibilities:

• Oversee daily customer service operations at the car dealership.
• Welcome customers and ensure they receive professional and courteous assistance.
• Handle customer inquiries regarding vehicles, services, appointments, documentation, and dealership processes.
• Address customer concerns and complaints promptly and professionally.
• Coordinate with sales, service, parts, finance, and administrative departments to resolve customer requests.
• Schedule and coordinate customer appointments, vehicle service visits, inspections, and other dealership activities.
• Maintain accurate customer records, service information, correspondence, and related documentation.
• Monitor customer feedback and identify areas where service quality can be improved.
• Follow up with customers regarding inquiries, service requests, appointments, and unresolved concerns.
• Ensure customer requests are communicated accurately to the appropriate dealership personnel.
• Assist in maintaining efficient front-desk and reception operations.
• Prepare reports, correspondence, schedules, and other administrative documents as required.
• Use Microsoft Office applications for customer records, reports, schedules, and daily administrative tasks.
• Monitor customer service performance and ensure established service standards are followed.
• Assist in developing and maintaining positive long-term relationships with customers.
• Handle sensitive customer information with professionalism and confidentiality.
• Coordinate with management regarding recurring customer concerns and operational issues.
• Assist in training and guiding customer service or front-desk personnel when required.
• Maintain a professional, organized, and welcoming customer service area.
• Perform other customer service and administrative duties assigned by management.

Requirements:

• Certificate of Employment
• Valid Passport
• Updated CV/Resume
• PEOS

In partnership with:
JobX International Manpower Services OPC
📍GCS Commercial Building, 3rd Floor, 403 P. Tuazon Ave., Project 4, Brgy. Marilag, Quezon City

Employer Overview:

Since 1995, LLEA has been Brunei’s trusted employment partner for families and corporations. We’re officially registered with the Brunei Labour Department and operate permanent offices in Brunei-Muara (BSB) and Belait District (KB). Our longevity in the market reflects our commitment to professional service and client satisfaction.

For manpower pooling only
No fees in any form and/or purpose will be collected from the applicants
Beware of illegal recruiters and human traffickers