Front Office Manager Job Hiring in East Timor for Dili Development Company LDA

Career Opportunity in East Timor!

Job Vacancy: Front Office Manager
Employer / Company: Dili Development Company, Lda (DDC)
Job Location: East Timor

Dili Development Company, Lda (DDC) is seeking a highly organized and customer-focused Front Office Manager to oversee daily front office operations in a 4-star (or above) hotel environment. The successful candidate will ensure exceptional guest experiences, efficient operations, and strong team leadership.

Front Office Manager

Qualifications:

• Degree in Hospitality or equivalent.
• Minimum of 2 years’ experience in a similar role in a 4-star or above hotel.
• Strong customer service and leadership skills.
• Excellent organizational, communication, and problem-solving abilities.
• Proficiency in hotel management systems and computer applications.
• Fluent in English; Bahasa and Mandarin are an advantage.

Responsibilities:

• Front Office Operations:
  • Oversee daily front office activities including reservations, concierge, guest services, valet, and communications.
  • Monitor house count, arrivals/departures, group bookings, and room allocations.
  • Ensure smooth day-to-day operations and high occupancy performance.
  • Conduct room inspections and ensure cleanliness standards are met.
  • Perform night audit duties when required and act as Manager on Duty when needed.
• Customer Service & Guest Experience:
  • Deliver exceptional guest service and handle guest concerns professionally.
  • Monitor guest feedback through comment cards, reviews, and inspection scores.
  • Implement customer service programs to enhance guest satisfaction.
  • Ensure consistent service standards across all front office functions.
• Financial & Administrative Management:
  • Manage room inventory, rates, promotions, and competitor analysis.
  • Monitor revenue, payroll, and expenses to meet financial targets.
  • Prepare accurate reports and analyze performance data.
• Human Resources & Team Leadership:
  • Recruit, train, and supervise front office staff.
  • Conduct performance evaluations and provide coaching and mentoring.
  • Maintain a positive and productive work environment.
  • Address employee concerns and ensure team alignment with company standards.
• Safety & Compliance:
  • Ensure hotel safety, security, and compliance with health regulations.
  • Conduct regular inspections of hotel premises and equipment.
  • Identify and report safety hazards and security issues.
  • Maintain proper key control and asset management systems.

Requirements:

• Must have a valid passport for more than 3 years
• Employment certificates
• NBI clearance valid for at least 1 year with “no derogatory / no record on file” remarks
• PEOS certificate

REMINDER: WE WILL ONLY RESPOND TO YOU IF YOUR CURRENT EXPERIENCE, INDUSTRY AND QUALIFICATIONS MATCH THE REQUIREMENTS OF OUR PRINCIPALS/EMPLOYERS

Please report to our office for preliminary interview.
Walk in at the IPAMS office every Tuesday and Wednesday, from 8:30 am to 2:30 pm to submit your application.

Please bring 2 copies of your CV/ Resumes and supporting documents (COE, trainings, seminars), bring original for verification.

Industrial Personnel and Management Services, Inc. (IPAMS)
Address:📍IPAMS Bldg. 723 Aurora Blvd. Barangay Mariana, New Manila, Quezon City

Directions:

• Between Balete Drive and Hemady Avenue
• Right in front of Robinsons Magnolia Mall
• Between United Coconut Planters Bank (UCPB) and Bank of the Philippine Islands (BPI)
• A block away from St. Paul’s University Quezon City
• Between Gilmore and Betty Go-Belmonte LRT-2 Stations

⚠️ Important Reminders:
❌ We DO NOT operate via WhatsApp, Viber, Telegram, or personal Facebook accounts
🚫 No fees collected — no placement, no deductions, no scams
🔒 IPAMS is a DMW-licensed agency. Always apply through legal, verified channels.

Employer Overview:

Dili Development Company, Lda (DDC) is a prominent company in the field of property development and property management in Timor-Leste which was founded in 2009. Since then, it has diversified into various fields including retail operations, hotel and hospitality industry. DDC is affiliated with Jape Group International in Darwin, Australia.

The company’s main investment in Timor-Leste is the development of Dili Central – the first (and only) integrated modern commercial compound featuring retail units, office space, apartments and hotel. Dili Central is hailed as Dili’s new city center equipped with modern amenities that caters the need of international visitors as well as expat communities and local residents.

IPAMS CHARGES ABSOLUTELY ZERO FEES FROM ALL FILIPINOS. This means NO Placement Fees, NO Processing Fees, NO Salary Deductions. NO Exceptions.

For manpower pooling. Beware of illegal recruiters, scammers, and human traffickers.