Training Manager and Sales Coach Job Hiring in Fiji Islands for Centrecom PTE Limited

Career Opportunities in Fiji Islands!

Job Vacancy: Training Manager and Sales Coach
Employer/Company: Centrecom PTE Limited
DMW Registration / Accreditation No.: 10469447
Job Location: Fiji Islands

Training Manager and Sales Coach

Qualifications:

• A minimum 3-5 years instructing in an adult learning environment preferably in the call center, customer service or related industry
• Minimum Certificate IV or equivalent in Training, Course Development, Quality Assurance, Human Resources or similar
• Excellent oral and written communication skills at all levels of the organization
• Experience in development of key performance measurement tool
• Experience in Customer satisfaction measurement tools
• Demonstrated presentation and facilitation skills
• Proficiency in Microsoft Office applications including PowerPoint, Excel and Word
• Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills
• Ability to speak in front of medium to large sized groups of people
• Schedule Flexibility
• Team Player
• Dependability regarding completion of assignments and attendance
• Proven analytical and problem solving prowess.
• Ability to make things happen.
• Passion to help drive change.
• Customer service orientation
• Proven people management skills.
• Strong team spirit.
• Well-developed communication skills.
• Commercially astute with the ability to balance both company and commercial interest.
• Willingness to embrace new technology
• Customer focus
• Drive for results
• Problem solving
• Empowered to make decisions

Responsibilities:

• Develop and implement PCFL training needs on customer service and sales skills and client product
• Evaluate & address staffing implications of business strategies and plans by Working closing your QA and management team
• Maintain a high success rate of successful training graduates as demonstrated by high ratings on graduate evaluations and on the job performance
• Actively influence and participate with management on workforce strategies, analyses and issues in relation to Quality
• Identify critical business capability training needs/gaps and work with clients in curriculum design and modification.
• Develop associated supporting materials
• Prepare lesson plans and course agenda for each Training class
• Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives
• In conjunction with QA’s and management staff, work with team members in the continued development of associates to reach optimal performance
• Conduct ongoing refresher and cross-training modules in critical areas as identified
• Work with supervisors and management to ensure that all associates are meeting standards
• Attend and contribute to both internal and client monitoring sessions.
• Carry out reward and recognition programs as outlined by Pacific Centrecom and the client.
• Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s).
• Track trends and make recommendations for refresher and/or up- training to the trainer(s)
• Develop and implement reporting and tools to provide a structured framework and robust data for making decisions
• Drive continual efficiency, accuracy and integrity improvements
• Manage the preparation of daily, weekly, monthly and ad hoc communication Centre and Management Team reporting requirements
• Provide detailed analysis of performance data and centre statistics to identify trends and opportunities for efficiencies
• Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Pacific Centrecom policies and procedures
• Manage recruitment campaigns with the QAs and the client needs and Ensure company recruitment policies and procedures are met
• Respond to incidents and emergencies in accordance with agreed procedures
• Manage the training plan and program to ensure effective training is rolled out to teams to deliver a skilled and capable workforce
• Manage and participate in projects as directed.
• Execute any other task as assigned by Management
• Comply with, and lead team’s compliance with company policy and procedure at all times.
• Demonstrate a sound awareness of OHS policies and procedures, ensuring the dissemination of information to all workers, participating in training and consultation as required
• Champion the identification and reporting of hazards or risks, and the design and implementation of control measures
• Provide OHS Committee representatives with adequate resources including time to actively participate in the committee.
• Evaluate workers performance with reference to occupational health and safety responsibilities and performance standards, as outlined within job descriptions

Requirements:

• Update and detailed Resume in Word format or PDF with a picture
• Employment Certificate
• Training Certificate
• Passport Copy

Walk-in applicants can visit us at:
Questcore Inc.
Address: Unit 701-702, Pryce Center Building, 1179 Chino Roces Avenue corner Bagtikan St., San Antonio Village, Makati

For manpower pooling only
No fees in any form and/or purpose will be collected from the applicants.
Beware of illegal recruiters and Human Trafficker.