Workforce Manager Job Hiring in Fiji Islands for Centrecom PTE Limited

Career Opportunities in Fiji Islands!

Job Vacancy: Workforce Manager
Employer/Company: Centrecom PTE Limited
DMW Registration / Accreditation No.: 10469447
Job Location: Fiji Islands

Centrecom PTE Limited, a global BPO company in the Republic of Fiji, is looking for a Workforce Manager to support the General Manager – Operations and drive operational excellence across multi-site environments. 

Workforce Manager

Qualifications:

• 5+ years of experience in workforce management, preferably in a multi-site or BPO environment.
• Degree in Business, Operations Management, or a related field is desirable
• Lean Six Sigma or similar continuous improvement certification is a plus.
• Experience working across different time zones or with remote teams
• Proven experience using workforce management systems (e.g., Verint, Genesys, NICE, Ringcentral, Avaya or similar cloud and on premise).
• Strong analytical and problem-solving skills, with an ability to interpret complex data sets and make sound decisions
• Excellent leadership and stakeholder management capabilities
• Demonstrated experience in acting as a second in charge or stepping into a senior leadership role during periods of transition
• Exceptional communication skills, both verbal and written.
• Ability to thrive in a fast-paced, evolving environment with a solutions-focused mindset

Responsibilities:

• Lead and manage workforce planning across multiple accounts and locations, ensuring optimal staffing and service levels
• Develop and implement forecasting models, scheduling strategies, and real-time management practices that support SLAs and KPIs.
• Act as the second in charge to the GM – Operations, contributing to strategic decision-making, reporting, and operational leadership
• Manage and support the Operations team
• Partner with Account Managers, Team Leaders, and other stakeholders to identify workforce risks and deliver proactive solutions.
• Drive continuous improvement initiatives to optimize efficiency, service delivery, and cost-effectiveness across all centers.
• Analyze and interpret data and trends to provide insights, recommendations, and regular performance reporting to senior leadership and clients
• Coordinate with HR, Training Managers and Recruitment to ensure the right resourcing at the right time
• Support business continuity planning and assist in scaling operations for seasonal or project-based changes in demand.
• Foster a high-performance, collaborative culture across centers through leadership, coaching, and mentoring
• Be the front facing lead at client meetings covering all aspects of WFM and leasing with clients on WFMO

Requirements:

• Update and detailed Resume in Word format or PDF with a picture
• Employment Certificate
• Training Certificate
• Passport Copy

Walk-in applicants can visit us at:
Questcore Inc.
Address: Unit 701-702, Pryce Center Building, 1179 Chino Roces Avenue corner Bagtikan St., San Antonio Village, Makati

For manpower pooling only
No fees in any form and/or purpose will be collected from the applicants.
Beware of illegal recruiters and Human Trafficker.