Quality Assurance Manager Job Hiring in Fiji Islands for Centrecom PTE Limited

Career Opportunities in Fiji Islands!

Job Vacancy: Quality Assurance Manager
Employer/Company: Centrecom PTE Limited
DMW Registration / Accreditation No.: 10469447
Job Location: Fiji Islands

Quality Assurance Manager

Qualifications:

• Significant experience in Business Analysis
• Experience in development of key performance measurement tools
• Experience in Customer satisfaction measurement tools
• Strong financial analysis background
• Experience developing and analysing business cases
• High degree of computer literacy including modelling of plans and results
• Excellent written and oral skills and sound understanding of Centre methodologies
• Strong reporting and analytical skills, data analysis experience, superior communication skills
• Proven analytical and problem solving prowess , ability to make things happen, passion to help drive change
• Customer service orientation, proven people management skills, strong team spirit.
• Well-developed communication skills, commercially astute with the ability to balance both company and commercial interest, willingness to embrace new technology
• Customer focus , drive for results, problem solving, empowered to make decisions

Responsibilities:

• Develop and implement strategic workforce planning.
• Identify, evaluate & address staffing implications of business strategies and plans, as well as highlight potential issues and threats
• Lead forecasting, modelling and analysis to identify gaps with current state and implement a program of recommendations, plans and actions to bridge the gaps
• Actively influence and participate with management on workforce strategies, analyses and issues
• Identify critical business capability needs/gaps and work with key stakeholders to develop programs to build these for competitive advantage and business results
• Ensure service levels and agreed telephony provisions are met to deliver stability and system confidence to customers
• Manage the delivery of agreed initiatives to enhance the customer experience
• Develop and implement reporting and tools to provide a structured framework and robust data for making decisions
• Drive continual efficiency, accuracy and integrity improvements
• Manage the preparation of daily, weekly, monthly and ad hoc Centre and Management Team reporting requirements Provide detailed analysis of performance data and centre statistics to identify trends and opportunities for efficiencies
• Develop the recruitment strategy to attract, identify and recruit talent
• Manage recruitment campaigns and ensure company recruitment policies and procedures are met and oversee site readiness for new recruits on the commencement of employment.
• Respond to incidents and emergencies in accordance with agreed procedures and manage the training plan and program to ensure effective training is rolled out to teams to deliver a skilled and capable workforce
• Manage and participate in projects as directed, Execute any other task as assigned by management
• Demonstrate a sound awareness of OHS&W policies and procedures, ensuring the dissemination of information to all workers, participating in training and consultation as required
• Champion the identification and reporting of hazards or risks, and the design and implementation of control measures.
• Facilitate the reporting and investigation of incidents arising from workplace activities, recommending corrective actions to prevent or minimise the chance of recurrence.
• Ensure the rehabilitation for injured workers returning to work is aligned with Rehabilitation Policy and workers compensation documents
• As requested, establish the appointment of a trained health and safety representative, first aid officers and fire wardens for the Office Building, ensuring their active role in the on-going safety of the Office.
• Provide WH&S Committee representatives with adequate resources including time to actively participate in the committee.
• Provide WH&S training to all workers, ensuring their ability to fulfil WH&S responsibilities including: hazard reporting, incident reporting, and emergency response procedures.
• Evaluate workers performance with reference to occupational health and safety responsibilities and performance standards, as outlined within job descriptions

Requirements:

• Update and detailed Resume in Word format or PDF with a picture
• Employment Certificate
• Training Certificate
• Passport Copy

Walk-in applicants can visit us at:
Questcore Inc.
Address: Unit 701-702, Pryce Center Building, 1179 Chino Roces Avenue corner Bagtikan St., San Antonio Village, Makati

For manpower pooling only
No fees in any form and/or purpose will be collected from the applicants.
Beware of illegal recruiters and Human Trafficker.