Front Desk Agent Job Hiring in Kuwait for Hyatt Regency Al Kout Mall

Job Opportunity in Kuwait!

Job Vacancy: Front Desk Agent
Employer / Company: Manshar Real Estate Company (Hyatt Regency Al Kout Mall)
Job Location: Kuwait

Front Desk Agent

Qualifications:

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 1-2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities:

Administration:

• Maintains the Daily Log Book.
• Reports “Lost and Found” items.

Customer Service:

• Delivers the brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers as appropriate.
• Be familiar with the hotel’s products and services and policies.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved adequately.
• Maintains positive guest and colleague interactions with good working relationships.
• Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
• Ensures that guest history records are accurately maintained and all repeat guests are pre registered.

Financial

• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

Operational:

• Meets and greets all guests and assists with registrations.
• Ensures the strict control of room keys.
• Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Prepares welcome cards and keys for arriving guests.
• Ensures accurate knowledge of hotels and the tourism in the city / country.
• Reports “Lost and Found” items.
• Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Supports and embraces the spirit of “We work through Teams”.
• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.

Other Duties:

• Attends and contributes to all training sessions and meetings as required.
• Exercises responsible behavior at all times and positively representing the hotel team and Hyatt International.
• Read the hotel’s Associate Handbook and have an understanding of, and adhere to, the hotel’s rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Front Office function as dictated by the industry, company and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.

Requirements:

• Must have a valid passport for more than 3 years
• Employment certificates
• NBI clearance valid for at least 1 year with “no derogatory / no record on file” remarks
• PEOS certificate

REMINDER: WE WILL ONLY RESPOND TO YOU IF YOUR CURRENT EXPERIENCE, INDUSTRY AND QUALIFICATIONS MATCH THE REQUIREMENTS OF OUR PRINCIPALS/EMPLOYERS

Please report to our office for preliminary interview.
Walk in at the IPAMS office every Tuesday and Wednesday, from 8:30 am to 2:30 pm to submit your application.

Please bring 2 copies of your CV/ Resumes and supporting documents (COE, trainings, seminars), bring original for verification.

Industrial Personnel and Management Services, Inc. (IPAMS)
Address:📍IPAMS Bldg. 723 Aurora Blvd. Barangay Mariana, New Manila, Quezon City

Directions:

• Between Balete Drive and Hemady Avenue
• Right in front of Robinsons Magnolia Mall
• Between United Coconut Planters Bank (UCPB) and Bank of the Philippine Islands (BPI)
• A block away from St. Paul’s University Quezon City
• Between Gilmore and Betty Go-Belmonte LRT-2 Stations

IPAMS CHARGES ABSOLUTELY ZERO FEES FROM ALL FILIPINOS. This means NO Placement Fees, NO Processing Fees, NO Salary Deductions. NO Exceptions.

For manpower pooling. Beware of illegal recruiters, scammers, and human traffickers.
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Qualifications:

Ideally with a relevant degree or diploma in Hospitality or Tourism management.
Minimum 1-2 years work experience in hotel operations.
Good customer service, communications and interpersonal skills are a must.

Responsibilities:

Administration:

Maintains the Daily Log Book.
Reports “Lost and Found” items.

Customer Service:

Delivers the brand promise and provides exceptional guest service at all times.
Provides excellent service to internal customers as appropriate.
Be familiar with the hotel’s products and services and policies.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved adequately.
Maintains positive guest and colleague interactions with good working relationships.
Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
Ensures that guest history records are accurately maintained and all repeat guests are pre registered.

Financial

Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

Operational:

Meets and greets all guests and assists with registrations.
Ensures the strict control of room keys.
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Prepares welcome cards and keys for arriving guests.
Ensures accurate knowledge of hotels and the tourism in the city / country.
Reports “Lost and Found” items.
Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Supports and embraces the spirit of “We work through Teams”.
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.

Other Duties:

Attends and contributes to all training sessions and meetings as required.
Exercises responsible behavior at all times and positively representing the hotel team and Hyatt International.
Read the hotel’s Associate Handbook and have an understanding of, and adhere to, the hotel’s rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
Ensures high standards of personal presentation and grooming.
Responds to changes in the Front Office function as dictated by the industry, company and hotel.
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