Customer Service Manager Job Hiring in Fiji Islands for Carpenters Fiji Pte Limited
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Job Vacancy: Customer Service Manager
Employer/Company: Carpenters Fiji Pte Limited
Job Location: Fiji Islands
Customer Service Manager
Qualifications:
- Previous experience in a customer service management role, preferably in a retail or supermarket environment
- Strong leadership, communication, and problem-solving skills
- Ability to analyze data and make informed decisions to improve service quality.
- Proficiency in retail management software and Microsoft Office Suite.
- Flexibility to work various shifts, including evenings, weekends, and holidays
Responsibilities:
- Manage daily operations of the customer service department, including overseeing the customer service desk, returns, and exchanges.
- Ensure all customer service associates deliver exceptional service and adhere to company policies and procedures.
- Handle complex customer complaints and issues that require escalation, providing prompt and effective resolutions.
- Monitor and address recurring customer service issues to identify and implement solutions to improve service quality
- Recruit, train, and develop customer service staff, ensuring they are well-versed in company policies, product knowledge, and service standards.
- Schedule staff shifts, manage labor costs, and ensure adequate coverage during peak hours
- Conduct performance reviews, provide feedback, and support staff development and motivation
- Develop and implement customer service programs and initiatives to enhance the customer experience and drive loyalty.
- Gather and analyze customer feedback through surveys, social media, and direct interactions to identify areas for improvement
- Ensure the customer service department operates efficiently, including managing workflow, reducing wait times, and optimizing processes.
- Maintain accurate records of customer interactions, issues, and resolutions for reporting and analysis
- Conduct regular training sessions for customer service staff on new policies, procedures, and best practices.
- Stay updated on industry trends and customer service innovations to continuously improve the department’s effectiveness
- Prepare and submit regular reports on customer service metrics, including satisfaction scores, complaint resolution rates, and staff performance
- Use data and insights to develop strategies for improving customer service and operational efficiency
Salary and Benefits:
- Free Accommodation, Free Transportation, Paid Annual Vacation Leave with roundtrip airfare.
- Employer offers a competitive salary and benefits package commensurate with experience and qualifications. Compensation will be discussed in detail during interview.
- No Placement Fee, No Processing Fee, No Salary Deduction
Requirements:
- Update and detailed Resume in Word format or PDF with a picture
- Employment Certificate
- Training Certificate
- Passport Copy
Walk-in applicants can visit us at:
Questcore Inc.
Address: Unit 701-702, Pryce Center Building, 1179 Chino Roces Avenue corner Bagtikan St., San Antonio Village, Makati
Employer Overview:
Carpenters Fiji Pte Limited, a subsidiary of MBf Holdings, represents almost all sectors of MBf in Fiji with wholesale, retail, hardware, automotive, IT, finance, water bottling, shipping, and industrial and marine engineering industries.
The company is an iconic, trusted household name in the Fiji Islands, prospering with over 150 years of experience and service in commerce and trading in the Pacific. Recognised as one of the largest and most influential business groups in the private sector, Carpenters Fiji Pte Limited employs over 3,000 people, and has continued to contribute to the growth of the Fijian economy.
For manpower pooling only
No fees in any form and/or purpose will be collected from the applicants.
Beware of illegal recruiters and Human Trafficker.