Only employers can download candidate's CV.

Kelly Louis Corteza

Executive Assistant & Marketing Specialist

Only employers can view the candidate's contact.

General Information

  • Highest Degree Level Completed Vocational/Short Course
  • Language English & Filipino
  • Religion Catholic/Christian
  • Total Years of Experience 7
  • Please login with Employer account to view more fields.

I am Kelly. I have been working in a contact setting for more than 5 years with several International telecommunications companies and a Certified Freelancer under VA Academy, one of the affiliated Freelancing businesses in the Philippines.

I am a customer service-oriented, analytical and logical thinker, multitasking, creative, problem-solver, and a good team player with a sense of professionalism.

When it talks about my hard skills:
– ✅ Customer care for inbound, outbound, and live chat support 

– ✅ Social Media Manager where

  • I help business owners/clients to stand up for their brands in the digital world. 
  • I also provide intensive digital market strategies even in sales. 
  • Social media engagement tactics
  • Profile Optimization
  • Generating analytic reports on a weekly basis. 

– ✅ Email Management and Email Sequencing

– ✅ Automation chatbot builder 

– ✅ Graphic designing and logos

 

When it talks about the Application and tools, I mostly use:
– ✅ Microsoft Tools

  • Google Docs
  • Google Sheets
  • Microsoft Excel
  • Microsft Word

-✅ Management System tools 

  • Asana
  • Google Calendar

– ✅ Emailing System

  • Outlook
  • Gmail

-✅ CRM Tools

  • Zendesk
  • Live Engage
  • Siebel 
  • Salesforce 

-✅ Graphic designing tools

  • Canva
  • Corel 
  • Paint 

-✅ Social Media platforms

  • Facebook 
  • Instagram 
  • Linkedin
  • Pinterest

 

If you’re interested, I am just 1 invitation away!

Cheers,

Kelly C. 

 

Education

2015
STI College Batangas Information Technology Program

* HTML5, CSS, Javascript, Visual Basic* Mobile Application, Customer Service* Turbo C++


Work Experience

2019-2022
Telco Services International Customer Sales Expert

Ensures that the caller will get the most out of the telcocompany by providing them the benefits of the plan, what'sit for the customer, and then sign up on a plan, buy ourproduct, or transfer their services from a differentprovider(for new customers) or at least recontract (forexistingones).


2018=2019
TaskUs Batangas Chat Support Representative

Allows us to have a text-based conversation wherecustomers can send their questions related to their moviepass subscriptions, requesting plan change, and, providingassistance for movie check-in and billing inquiries.


2015-2017
Alorica Customer Service Representative

Provides help and excellent assistance/support with theirXfinity Internet, TV, Voice, and, home security. Able to handlebilling inquiries/disputes, complaints, activation, andplan change request.


Summary of Skills

Complaints
95%
Sales Strategy
95%
Quality
95%
Compliance
95%
Support Level
95%
Design Graphic
95%
Digital Marketing
95%
Customer Service
95%
Automation
93%
Email Management
95%
Programming
90%

0 Review

Rate This Resume ( No reviews yet )

Education
Work experience
Summary of skills