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Jenes Madlangbayan

Senior F&B Manager

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General Information

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With over 20 years of experience in the Food and Beverage industry. Had Strong background in F&B Administration, Operation, Market, Financial Analysis, Business Planning, Costing, Budgeting in Forecasting and Marketing Strategies. A highly motivated person that you can depend on, Handle more than 100 employees including kitchen and steward department. That gained sufficient experience in managing free standing restaurants and pre-opening hotel. Providing assistance on hotel operation concerns such as standard operating procedures, department operational, training manuals, policies and system procedures including equipment training. Also had experience in handling Airline Catering Services and in House and outside function and special events. Recognized for the ability in identifying areas that need improvement and enhancement to reduce cost, improve quality of products and services and meet and exceed target profitability. Strong knowledge in graphic and design for Marketing purposed.

Work Experience

December 23, 2021 - Present
Palau Pacific Resort Senior F&B Manager

Ø rnAchievement of budgetedrnfood sales, and beverage sales, labor costs and profitability.

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Ø  Timely analysis of Food and Beverage Prices in relation torncompetition.

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Ø rnParticipation and inputrntowards F&B Marketing activities.

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Ø rnPreparation of SalesrnPromotion and email blitz.

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Ø rnDirectly responsiblernfor large function and overseeing all function and restaurant operation.

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Ø rnAll other duties asrndirected by the General Manager or Assistant General Manager.

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Ø rnDirect responsible forrnpurchasing of products and assuring the ordering of beverage items.

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Ø rnWork closely with thernchef regarding menu engineering for proper pricing and food presentation forrnnew menu.

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Ø rnEnsure a professionalrnattitude and proffer business attire when on property, ready to meet or servicernclient at any time.

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Ø rnTeam work relation withrnco-workers and management.

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Ø rnResponsible for staffrntraining and development.

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Ø rnEnsure the quality ofrnFood and Drinks including Service are in the high ends.

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Ø rnProper hiringrnprocedures, interviews, and termination.

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Ø rnAttend Department HeadrnMeeting and in-charge on F&B Meeting

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Ø rnResponsible onrnoverseeing all scheduling within the department.

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Ø rnConsistent check ofrnBuffet Food quality and Beverage quality including service quality.

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Ø rnMonitor and doublerncheck Restaurant operation and equipment.

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Ø rnMinimized number ofrncomplaint thru corrective action and training.

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Ø rnIn-charge in AirlinernCatering Service


August 25, 2013 - June 20, 2020
Palau Pacific Resort / Koror Palau Senior F&B Manager

Ø Achievement of budgeted food sales, and beverage sales, labor costs and profitability

Ø  Timely analysis of Food and Beverage Prices in relation to competition.

Ø Participation and input towards F&B Marketing activities.

Ø Preparation of Sales Promotion and email blitz.

Ø Directly responsible for large function and overseeing all function and restaurant operation.

Ø All other duties directed by the General Manager or Assistant General Manager.

Ø Direct responsible for purchasing of products and assuring the ordering of beverage items.

Ø Work closely with the chef regarding menu engineering for proper pricing and food presentation for new menu.

Ø Ensure a professional attitude and proffer business attire when on property, ready to meet or service client at any time.

Ø Team work relation with co-workers and management.

Ø Responsible for staff training and development.

Ø Ensure the quality of Food and Drinks including Service are in the high ends.

Ø Proper hiring procedures, interviews, and termination.

Ø Attend Department Head Meeting and in-charge on F&B Meeting

Ø Responsible on overseeing all scheduling within the department.

Ø  Consistent check of Buffet Food quality and Beverage quality including service quality.

Ø Monitor and double check Restaurant operation and equipment.

Ø Minimized number of complaint thru corrective action and training.

Ø In-charge in A


February 2011 - February 2013
Blue Pumpkin Restaurant / Siem Reap Cambodia Restaurant Manager

⮚     rnOverseas the diningrnarea, supervises food and beverage service staff in accordance with SOP.

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⮚     rnCreates a positive teamrnatmosphere among Team Members.

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⮚     rnProvides feedback andrncoaching to the Team regularly.

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⮚     rnTreat Team Membersrnfairly with respect.

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⮚     rnSets high standards forrnappropriate team behavior on the shift.

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⮚     rnWork with food andrnbeverage staff to ensure proper food presentation and proper food-handlingrnprocedures.

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⮚     rnHandled guestrncomplaints.

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⮚     rnSchedule periodic foodrnand beverage service staff meetings to ensure correct interpretation ofrnpolicies and obtain feedback from the staff members.

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⮚     rnMaintain budget andrnemployee record,

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⮚     rnCheck the quality of foodrnand drinks.

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⮚     rnArrange and reportrnmaintenance and repair of equipment.

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⮚     rnEnsure product qualityrnand great service.

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⮚     rnPriorities tasksrneffectively to ensure most important tasks are completed on time.

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⮚     rnDelegates and follows-uprneffectively.

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⮚     rnAssist in planning a regular and specialrnmenu.

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⮚     rnProficiency in usingrncomputer software, inventory and record keeping tasks.

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⮚     rnProficiency in Point ofrnSale (POS) software,

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⮚     rnResponsible for recruiting, hiring, training,rnmotivating and scheduling of staff based on manning budget and operation hours.


March 2005 - February 2011
Mugg and Bean Restaurant / Jeddah Saudi Arabia Restaurant Supervisor /Head Barista

⮚     rnIn charge of the whole operation of thernrestaurant.

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⮚     rnHolding customer complaints and to ensure that therncustomer satisfaction is properly given tornguests.

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⮚     rnPlanning, controlling,rnmonitoring and implementing rules and regulation of the company.

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⮚     rnPrepared forecast,rnbudget and sales report for monthly and yearly Income.

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⮚     rnFile and prepare incomerntax and necessary documents for legal documentation of business establishment.

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⮚     rnMonitor and superviserndaily operationsrnto make sure that the customers are taking care off.

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⮚     rnOrdered and receivingrnstocks from on and off Island

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⮚     rnthru local and foreignrnsuppliers

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⮚     rnPrepare a duty roster ensuring most efficient use of manpower resources.

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⮚     rnPrepared and conducted daily, monthly andrnyearly inventory.

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⮚     rnConduct training tornnewly hire employeesrnto meet the standard operating procedure of the company.

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⮚     rnCoach, counsel,rndiscipline and develop all subordinate employees.

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⮚     rnSet table according torntype of event and service standards.

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⮚     rnEnsure that thernRestaurant is always kept clean and organized.


March 1997 - May 2022
Oasis Cafe and Clippers Lounge / Guam USA/ Saipan USA Restaurant Operation Manager

⮚     rnIn charge of the whole operation ofrnthe restaurant.

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⮚     rnReport directly tornowners.

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⮚     rnResponsible for recruiting, hiring, training,rnmotivating and scheduling of staff based on manning budget and operation hours.

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⮚     rnFile and prepare income tax and necessaryrndocuments for legal documentation of business establishment.

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⮚     rnPrepared and conducted daily, monthly andrnyearly inventory.

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⮚     rnConduct training tornnewly hire employeesrnto meet the standard operating procedure of the company.

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⮚     rnCoach, counsel,rndiscipline and develop all subordinate employees.

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⮚     rnArrange and reportrnmaintenance and repair of equipment.

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⮚     rnEnsure product qualityrnand great service.

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⮚     rnPriorities tasksrneffectively to ensure most important tasks are completed on time.

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⮚     rnMaintain budget andrnemployee record,

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⮚     rnCheck the quality ofrnfood and drinks.


March 1995 - January 1997
Hotel Regency Abu Dhabi UAE Housekeeping Supervisor

⮚     rnResponsible for the smooth operation of thernfloor assigned.

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⮚     rnOrganized and facilitated the room process.

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⮚     rnDaily allocation ofrnrooms and deep cleaning tasks to the team.

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⮚     rnResponsible for the cleanliness of guestrnrooms, corridors and heart of the house area of the floor.

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⮚     rnManage guest requests, including VIP amenitiesrnand communicating with relevant departments.

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⮚     rnAchieve positivernoutcomes from guest queries in a timely efficient manner.

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⮚     rnCarry out lost and foundrnprocedures.

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⮚     rnReports maintenance issues to the Maintenance department.

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⮚     rnAssist HousekeepingrnManagers in terms of training.

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⮚     rnTo organize immediatelyrnthe guest needs under the intimation of the ExecutivernHousekeeper.


Summary of Skills

Photoshop, Excel, Publisher, Airline Catering, Banquet Catering, Buffet Set Up, Menu Costing
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