Curriculum Vitae of Eunice Sanchez,ECE
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Experienced Salesforce Support Engineer providing premium support to different Salesforce Organizations’ technical issues. With all the commitment and thoroughness, I able to close an average of 100 tickets per month and 4.5-5/5 feedback rating from customers.
Currently working as a Salesforce functional consultant providing end to end solutions for various Accounts. Aside from being a Salesforce functional consultant I was able to land in different roles such as Salesforce QA/Tester and also had experience in training new users on how to use Salesforce and providing documentation to better understand the functionality of Salesforce.
Education
2014-2019
- Polytechnic University of the Philippines Bachelor of Sciende in Electronics Engineer
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-Passed the 2019 Electronics Engineer licensure examination
Work Experience
December 2019-January 2022
- Accenture Salesforce Support Engineer
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- Proficient with Salesforce Admin functions across Sales, Service and Platform Cloud
- Helped customers to drive user adoption of Lightning Service technology
- Coach other team members on Salesforce product to ensure knowledge is distributed among the team
- Experience in working with various Salesforce Implementation involving different Salesforce Clouds
- Worked with Team’s subject matter expert representing our Team as a Knowledge Evangelist who consistently gathers feedbacks to article repository for correction/articulation and creation of newly discovered behavior through article creation.
- Used various tools needed debugging different issues with Salesforce (Developer console, Debug logs, Schema Builder etc.)
February 2022-Present
- DXC Technology Salesforce Functional Consultant
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- Salesforce Functional Consultant for Managed Services ANZ. Gather, analyze, and interpret information from clients to understand business processes, business needs and customer experience to deliver Salesforce based solutions
- Identify risks prior to project commencement and contribute to development of the risk management plan
- Migrate and export data to and from Salesforce including source to data mapping using data loader and other related migrating tools
- Create documentations as guide for Salesforce users.
- Experience in test scripts creation, bug creation and test scripts execution
- Knowledge with using different tools such as JIRA, Confluence, AWS and Lucid Chart
- Support the implementation and rollout of the system.