Mary Lie Alcantara

Aim High, Aim for Success

Mary Lie Resume

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General Information

  • Slogan Aim High, Aim for Success
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Education

4yrs
The Fisher Valley College BS Accountancy Major in Finance and Audit

My degree are focused on subjects in financial, public, and managerial accounting, auditing, administration, business laws, and taxation, also to integrate information technology concepts into business systems, to create a more systematic and organized way of storing business-related data. Additionally a basic understanding of computer programming and auditing 


Work Experience

May 11- Present
Telus International Call Center Agent

Handle all incoming Guest/Host communications with a 5-minute response time or lessHandle all incoming Repair/maintenance calls and guest/host concerns by SOLVING the problem, keeping the guest/host informed during the process, and proactively communicatingData entry for all things related to the role


September 2021-March 2022
24/7 ai Philippines Call Center Agent

Responsible in handling complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.


May 2018 - Mar 2020
The Fisher Valley College Student Administrative Assistant

Responsible in anwering phone calls, schedules meetings and supports visitors. Carries out administrative duties such as filing, typing, copying, binding, scanning etc. Completes operational requirements by scheduling and assigning administrative projects and expediting work results.


March 2017
Power Source Protection and Event Inc Event Staff Freelance

Responsible on assisting for the logistical management of corporate and public events. My primary responsibilities include preparing venues and setting up chairs and stages for events, working as ushers.


Jul 2013 - Feb 2016
Pizza Hut Service Crew/Cashier/Kitchen Attendant

Responsible for welcoming customers on arrival, assisting customers to their tables, taking orders, processing customer order, providing answers to customers queries, cleaning tables after the customers leave, serving and packing food for to go.


Jul 2011 - Jul 2013
Chowking Cashier/Service Crew

Responsible for welcoming customers on arrival, assisting customers to their tables, taking orders, processing customer order, providing answers to customers queries, cleaning tables after the customers leave, serving and packing food for to go


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