Regienald Alvarez

Ensure service delivered to customers meets contractual Key Performance Indicatorrn(KPIs).rn
Take inbound calls and provide concise directions and satisfactory resolution torncustomer's issues.rnDeescalate situations involving unhappy customers, offering patient support andrnguidance.rn
Helping customers with troubleshooting and using the company's device, productsrnand services.rn
Review customer's account and provide updates and information about their billing. 

Prepared and presented training materials through classroom learning, hands onrndemonstrations, and supporting activities for the program.rn
Utilized effective presentation and facilitation skills including creative training andrnaccelerated learning techniques using a variety of training delivery modalities in arnclassroom environment.rn
Cultivated effective, consistent communication with managers, peers, and otherrnresource groups, including day-to-day informal interaction with clients.rn
Ensured training and program process content expertise by participating in processrnupdate meetings with the client partners, training materials and content review,rncalibration sessions and training certifications 

Helped the Training Supervisor in managing a group of training professionals tornsupport the training needs of the program.
Assisted in providing directions to the newrntrainers to perform their duties and responsibilities.rnProduced training materials for various instructional delivery methods including;rncomputer-based training, interactive, classroom training, and written job aides.rn
Measured the effectiveness of training programs using various feedback methodsrnsuch as focus groups, interviews, surveys, and revised programs based on results ofrnevaluations.
 Recommend curriculum of training process modifications to training projectrnmanagement based on internal customer feedback and or quality results.rn
Implemented innovative projects to aid achieving individual training performancernmetrics and operational excellence