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Mike

2021

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General Information

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I have more than a decade (since 2008) of working experience which majority was dedicated to customer service in BPO industry particularly in Training Department as a Trainer. last 2016, I also became a Training Supervisor in a Financing company in the Philippines. Then, moved as a Quality Supervisor with 60 Quality Analysts supporting Operations leg, making sure that we are delivering an excellent customer experience. My latest experience, in the same company, is working as a Customer Experience Leader (Custex) in our Collections Department making sure that we are balancing the customer experience and collection practices at all times.

 

Summary of Skills

Customer Service, Clerikal, Call Center, Training, Facilitation, Training Supervisor
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