Jordan Ferrera Ferrera

Job Description/Duties and Responsibilities:  

 Managing Store Operations - Partners, Customers, Business 

Do the following reports; 

• Weekly and Monthly Sales Reports 

• Forecast Accuracy 

• Weekly Input of  Labor Scheduling Tool 

• Monitoring of Food Markout 

• Supplies Ordering 

• Handle Customer Complain 

• Supervise the Shift 

• Cash Controller 

• Development of Partner to sit downs and documentations 

 PUTS THE CUSTOMER FIRST 

 Has the relentless focus on the customer. Understand what the customer wants and how to best deliver the experience. 

• Is a role model with peers in customer recovery situations 

• Builds and maintains relationships with regular customers 

• Communicates and educates customers on core products 

 WORKS WELL WITH OTHERS  

 Listens and communicates well with others within and outside of Starbucks. Creates team environment that is positive and productive. 

 Delivers difficult messages with confidence and compassion 

• Easily gains respect and trust of partners 

• Champions team decisions and the good ideas of others 

 DEVELOPS CONTINUOUSLY 

 Continuously seeks opportunities to improve self and others. Leads with trust, honestly and commitment to hire, coach and develop partners to achieve their potential. 

• Shows steady and consistent progress towards meeting development goals 

• Learns from the skills and experiences of others and willingly shares knowledge 

• Sought out for guidance and coaching 

 LEADS COURAGEOUSLY 

 Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.  

• Thrives on tough challenges and uses innovative thinking 

• Works efficiently with limited direction 

• Examines decisions from customer’s perspective before acting 

 ACHIEVE RESULTS 

Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and take action to prevent or minimize their impact.  

• Sees problems as opportunities 

• Focuses efforts on what matters 

• Adapts to shifting Priorities