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Customer service enthusiast with fifteen years of experience in the retail industry.
A committed team player in achieving the company’s goal while leaving good impressions and customer service satisfaction to gain customer loyalty to continue patronizing the organization.
I am very much willing to learn and obtain skills in hospitality to expand my potential different from the industry that I used to work.
- BATA SHOES (S) PTE. LTD (SINGAPORE) STORE MANAGER
Ensure smooth running of the store. Ensure excellent customer service that abides by the service standard of the company. Monitor the store KPI and strive to meet the daily and monthly sales target. Provide weekly store performance from the current year versus previous year. Assist customer inquiries promptly and efficiently. Provide product knowledge to be able to recommend to customers, depending on their needs. Maintain good visual merchandising and stock replenishments. Provide self-initiative to achieve good sales performance. Inform customers of the store's activity and promotions.
- ROYAL SPORTING HOUSE (SINGAPORE) RETAIL SUPERVISOR
Oversee the daily store operations. Ensure workstation presents to standards of safety, security, and cleanliness. Consistently replenish stocks to increase sales and meet daily and monthly sales targets. Monitor stock control and recommend relevant solutions on overstocks and slow-selling merchandise. Weekly receiving delivery of goods and packed orderly in the storeroom. Maintain the store’s visual merchandising in an orderly manner.
- COLD STORAGE SPECIALTY (SINGAPORE) SALES ASSISTANT
Greet and take customers' orders. Clear and clean tables, trays and chairs. Prepare, heat and serve ready to eat food. Sandwich and wraps making. Perform primary coffee menu and baking. Replenish stocks periodically. Clean, wash and sanitize kitchen utensils. Perform good housekeeping. Operates POS for collection of customers' payment.
- ROBINSONS SUPERMARKET CORPORATION (PHILIPPINES) LOGISTICS STAFF
Responsible for the incoming and outgoing shipments of the store. Prepare necessary documents for returns and defective goods. Release returns of damaged goods of the store to their respective suppliers. Encode sales invoice of the day for processing of payments. Deal with suppliers regarding their inquiries, delivery problems, and promotions.