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Louella A. Valencia

Housekeeping

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General Information

  • Position Desired Assistant Housekeeper/ Housekeeping Supervisor/ Room Attendant
  • Highest Degree Level Graduated from College
  • Language English
  • Religion Catholic/Christian
  • Total Years of Experience 13 years
  • Expected Salary 1500 USD
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Work Experience

april 2010- dec 2020
Furama RiverFront Hotel Assistant Housekeeper

Ø  Schedule, assign, supervise and assist in all Housekeeping operations on the floor and any other under the Housekeeping Department.

Ø  Allocate daily works and any special assignments to the staff.

Ø  Conduct daily briefing to all staff on the shift.

Ø  Check the cleanliness and maintenance of the followings:

o   Vacant rooms according to Room Status Reports and to check and reports any discrepancies.

o   Occupied and check out room are cleaned in time and to the standards required.

o   All sundry areas and Housekeeping equipment such as pantries, corridors, exit doors, vacuum cleaners, trolley and etc.

Ø  Check and follow up on out-of-order rooms to be released soonest possible.

Ø  Reports all maintenance defects and ensure that they are remedied promptly.

Ø  Report to the Assistant Executive Housekeeper regarding.

 

o   Damages by guest promptly.

o   Missing items.

o   Sleep/ skip out and light or no baggage rooms to be verified with Front Office.

Ø  Supervise and train staff in their works.

Ø  Organize special and irregular cleaning tasks planned by Assistant Executive Housekeeper.

Ø  Requisite for replenishment of floors supplies and to control usage.

Ø  Assist the supervisor and room stewardess when necessary.

Ø  Deliver and collect loan items according to the department’ operating procedure.

Ø  Handle Lost and Found items according to operating procedure.

Ø  Conduct the monthly stock counts of inventories with the Finance Staff.

Ø  Ensure smooth operation by preparing:

o   Inventories when required.

o   Room’s status report for the shift, such as 2pm to 9:30pm.

o   Message in message book for the shift.

 

Ø  Check maids par stocks of linen and supplies.

Ø  Ensure That:

o   All rooms and sundry areas are locked before the end of the shift.

o   All fire exits stair are free from obstacles.

o   All works for the shift are completed.

o   All equipment and supplies are stored and locked up securely and are tidied up for the next shift.

o   Staffs are neat and well groomed.

Ø  Ensure that the staffs comply with the rules, regulations and policies established by the hotel.

Ø  Arrange flower arrangement for VIP guest rooms, banquet functions and table vases flower for food and beverage outlets and Executive Lounge.

Ø  Perform the other duties as directed.

Ø  By fully familiar with the emergency procedures of the Hotel.


april 2007- sept 2009
Al Raya Hotel Apartment Housekeeping Supervisor

Ø  Ensure the smooth operation and efficiency of the assigned areas.

Ø  Study and evaluate the operation/procedures to the housekeeping executive.

Ø  Ensure the cleanliness and maintenance of all housekeeping equipment.

Ø  Assign rooms to the housekeeping attendant for cleaning.

Ø  Check vacant rooms to be released for sale.

Ø  Inspect all corridors, back areas, staircases, stores, pantries, and garbage areas.

Ø  Note down repairs, linen supplies and put of order rooms.

Ø  Maintain and update the spring cleanliness and crash programs done by the room attendant to all floors assigned.

Ø  Ensure that the housekeeping attendant exercise proper discipline and courtesy in attending to the guest need/request.

Ø  Prepare and forward rooms inspection reports to the housekeeping office.

Ø  Check the proper turn down services in the evening.

Ø  Send all lost and found items to the housekeeping department immediately.

Ø  Handles phone calls and making reports, correspondence   letters & other secretarial works.

Ø  Handles all guest requests.

Ø  Update room status through the computer.

Ø  Keeps an up to date record of Lost & Found items.

Ø  Responsible for the safekeeping, recording, collecting all keys in the housekeeping office.

Ø  Responsible for sorting/filling all daily activity reports in housekeeping office.


april 2006- april 2007
Al Raya Hotel Apartment Room. Attendant

Ø  Cleans the bedroom and bathroom properly.

Ø  Changing bed linen and making beds.

Ø  Vacuuming carpets/ sweeping & mopping floors

Ø  Dusting and polishing furniture.

Ø  Anticipate guests’ needs, respond promptly and acknowledge all guests.

Ø  Handles all guest requests.

Ø  Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

Ø  Replenish amenities according to the operational standards.

Ø   Responsible for following the standard operating procedures.

Ø  Maintain positive guest relations at all times.


Summary of Skills

Computer Literate, Can work under pressure, Good at time management
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TRAININGS AND CERTIFICATIONS

Excellent Service Awards (2013 )

For achieving Silver Awards in recognition of contribution and commitment to excellent service

Given By: Singapore Hotel Association 


Excellent Service Awards (2014 )

For achieving Gold Awards in recognition of contribution and commitment to excellent service

Given By: Singapore Hotel Association 


Excellent Service Awards (2015 )

For achieving Star Awards in recognition of contribution and commitment to excellent service

Given By: Singapore Hotel Association 


Team Player (2015 )

Given by: Furama Hotel International


Hospitality Champion (2011 )

Given by: Furama Hotel International


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