Chariz Monique Navarro Resume

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General Information

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Sto Rosario Sapang Palay College Inc Bachelor of Arts in Psychology

with 24 Units of Education
Member of Psychology Society

Work Experience

August 2015 to September 2015
Department of Social Welfare and Development Philippines Area Supervisor

-Encode data into the computer and maintain a file of the case investigation forms (CIF).
-Consolidate data from the different Disease Reporting Units (DRU) for weekly submission to the next higher level.
-Analyze and interpret data to provide weekly and/or monthly disease surveillance reports to the next higher level.
-Provide technical assistance in outbreak investigations and response to their respective Disease Surveillance Units (DRU) when necessary.
-Collects and manages COVID-related data. Assists in planning and organizing active case activities (example: Intensified close contact tracing and case finding in the community.)
-Ensure that the reporting facility completes the CIF and follow-up results of testing from laboratory facilities.
-Compiles CIF and other relevant documents.
-Immediately notified next higher levels of the following updates: Reported deaths, changes in health status, and reported recoveries.
-Provide Epidemiological Surveillance Reports (ESR) for reported deaths, for verification cases, and for cases that need to untagged/removed in the reported Municipality because of different addresses.

April 2016 to June 2018
Universal Storefront Services Corporation Frontline Associate

-Ensures all customers are served and treated in a manner that reflects the company's commitment to customer service excellence.
-Worked well independently and on a team to solve problems.
-Operated with a strong work ethic, professionalism, and the ability to work under pressure.
-Built a strong working knowledge of the company procedures and protocols.
-Developed a strong working knowledge of products and offerings.
-Offered new services based on the needs of a customer.
-Helped to achieve increases in sales.
-Upheld the highest standards of honesty and integrity.
-Brought forth a self-motivated attitude.
-Attended workshops and conferences centered around increasing customer service skills.
-Recorded notes and kept accurate work logs.
-Answered customer questions and concerns to the best of my ability.
-Brought forth a service-oriented attitude dedicated to the customer experience.
-Processed, issue, and receive payments of western union remittances, 2GO travel tickets, airline tickets, bayad center, e-load, micro-insurance, and future products that adhere to the company's standard operating policies and procedures.
-Served as a friendly, hardworking, and punctual employee.

August 2020 to December 2020
Department of Health Philippines Disease Surveillance Officer

-Conduct daily supervision to Enumerators (EN) in-field tasks.
-Collecting data's gathered by Enumerators.
-Creating reports thru gathered data's and submitted to Area Coordinator.
-Documented all concerns and incidents and reported them to a Area Coordinator.
-Reported findings and concerning issues and situations to my Area Coordinator on a weekly basis.

Summary of Skills

Computer Literate
Public Health
Microsoft Office (Word, Powerpoint, Excel)
Customer Service
Customer and Email Support
Customer Handling
Supervisory Skills
Communication Skills
Data Entry skills
Ability to work in a team & under pressure
Counseling, Psychotherapies and Psychological Testing
Google Apps (Docs, Slides, Spreadsheets)
Contact Tracing
Direct Sales

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Work experience
Summary of skills