VICERRA, ANDREA P.

rnrn·        rnResponsiblernfor the overall marketing plan for the business
·        rnManagernthe business incoming calls, emails, and inquiries. Also, make outbound calls;rnrespond to emails and rescheduling of deliveries.
·        rnResponsiblernin monitoring of stocks, ordering supplies and preparing all the orders.
·        rnAttendrnto clients and ensure customer satisfaction. May introduce adjustments tornproducts and services.    
·        rnPerformrnall other duties necessary for the business to achieve its goals.

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·        rnCreate detailed business plans tornfacilitate the attainment of goals and quotas.

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·        rnManage key accounts and act as the pointrnof contact for clients.

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·        rnGuided clients through all steps fromrninitial booking to the day of the event.

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·        rnOrganize regular client meetings torndiscuss their requirements and identify new potential customers.

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·        rnProvide professional after-sales supportrnto enhance the customers’ dedication.

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·        rnRespond to complaints and resolve issuesrnaiming to customer contentment and the preservation of the company’srnreputation.

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·        rnEnsure to meet deadline of reports andrnother forms required.

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·        rnManaged internal production timelines and coordinated vendorrnparticipation for events.

rnrnBuilt successfulrnrelationships with other suppliers