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Eugenio Belardo

Do the best and God will take care of the rest.

Etorrente

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General Information

  • Slogan Do the best and God will take care of the rest.
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Highly ambitious manager with 17 years work experience in retail sales, management, marketing and advertising. Expertise in market analysis, forecasting and client needs assessment. Motivated manager with a solid experience in managing multi diversified employee at all levels including budgeting and administration. Exceptional leader talented at business management, leadership and retail administration. Customer service and client focus with 15 years of experience in overseas work with multi national employee and customers. With strong leadership and relationship building skills. Excellent at juggling multiple task and working under pressure. Broad retail experience includes in Electronics, General Merchandise , Textiles, FMCG and Fresh food service. Expertise in Hypermarket business for 15 years abroad. Work in one of the biggest Hypermarket chain in the Kingdom of Saudi Arabia and the GCC. Dynamic communicator who consistently exceeds goals and company expectations. Verse in serving high treats areas overseas including military cities in KSA and new branch opening expertise abroad. Assistant store manager with strong background in management, supervision, training and customer service. Motivated individual with 15 years of progressive experience in the retail industry. Energetic, self -starter and team builder able to navigate high – stress situation and achieve goals on time and under budget. Recognized for assesing operational needs and developing solutions to save cost, improves revenues, and drive customer satisfaction. Resourceful and well –organized. Customer – oriented with strong history of leading high performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Always believe in customers are the life blood of a company.

Education

June 3, 1997 - March 27, 2001
Catanduanes State University BSBA - Management

Graduated with exemplary performance 


June 1, 1992 - March 27, 1996
Baras Rural Development High School Graduate

Graduated with high honors - First honors


June 4, 1986 - March 27, 1992
Benticayan Elementary School Graduate

Graduated with high honors-Valedictorian


Work Experience

July 11, 2012 - October 20, 2019
Azizia Panda United Inc./ SAVOLA group of company Assistant Store Manager

  Build proactive  and productive relationship with the store management and business agents  Increase sales every quarter by 16% and LY by 21% .  Collaborated with  department heads to identify  opportunities, develop timely  solutions and create action plans.  Demonstrated  company core values as role model, with focus on respect, honesty, integrity  and diversity, inclusion  and safety of others.  Assessed store ‘s ability  to meet  and exceed customer  expectation s in terms of customer service, availability, freshness and store offerings.  Mentored team on effective up selling and cross-selling techniques  Achieve YTD sales in the 3rd quarter by 4%.  Promoted and supported strong relationships with local  community organizations to build positive profile.  Worked directly on Electronics, GM, Textile, FMCG and Fresh department to achieve store sales.  Achieve 4.7million SR EBITDA (Earnings Before Income, Taxes, Depreciation and Amortization)  Supported store manager  with daily operational functions  Manage team of 112 employees, overseeing the trainings, and professional growth of employees.  Monitored multiple  database to keep  track of all company  inventory.  Delivered an exceptional  level of service  to each customer by listening to concerns and answering questions .  Improves customer service ratings to 89% from a previous 75% customer service ratings  Improves QA rating to 91% from the previous ratings of 83%


7/2009 - 7/2012
Azizia Panda United Inc./ SAVOLA group of company Department Head

  Supported Assistant store manager and store manager  with daily operational functions.  Researched and  updated all required materials  needed in firm and partners  Oversaw  daily operations over 3,000 daily average customers with the annual budget  Work directly with section managers, supervisors and salesman  and team leaders  to achieve the targets  Improve company customer service ratings yearly  Develop new process for employee evaluation which resulted in marked performance  improvements.  Adeptly handled multiple calls per day resulting to a positive sales increase Manage team of  60 employees, overseeing the trainings, and professional growth of employees.  Monitored multiple database to keep  track of all company  inventory.  Delivered an exceptional  level of service  to each customer by listening to concerns and answering questions . Making sure that store lay outs and Plan – O gram are followed and implemented  Oversaw weekly cycle count and gap scanning are well followed  Oversaw daily ordering and follow up

  Forecasting and  store promotion planning and display


7/2008 - 7/2009
Azizia Panda United Inc./ SAVOLA group of company Section Manager

  Supported department heads, assistant store manager and store manager  with daily operational functions.  Researched and  updated all required materials  needed in firm and partners  Oversaw  daily operations over 1,500 daily customers with the annual budget of 18million+ Saudi riyals  Work directly with supervisors and salesman  and team leaders  to achieve the targets  Improve company customer service ratings yearly  Implement process for employee evaluation which resulted in marked performance  improvements.  Adeptly handled multiple calls per day resulting to a positive sales increase Manage team of  17 employees, overseeing the trainings, and professional growth of employees.  Monitored multiple  database to keep  track of all company  inventory.  Delivered an exceptional  level of service  to each customer by listening to concerns and answering questions .  Assisted various groups  with document organization  and dissemination to increase public awareness.  Oversaw daily operations over customer service, staff monitoring and sales budget  Maintaining store operations standards availability, pricing and merchandising techniques.  Making sure that store lay outs and Plan – O gram are followed and implemented  Oversaw weekly cycle count and gap scanning are well followed  Oversaw daily ordering and follow up  Forecasting and  store promotion planning and display


7/2007 - 7/2008
Azizia Panda United Inc./ SAVOLA group of company Supervisor

  Proper staff scheduling and monitoring  Provided training  to improve  knowledge  based  of staff  and used cross –training methods to maintain  productivity when employees where absent.  Conducted personnel performance appraisal  to asses training needs of staff  members  Taught employees how to maximize space in terms of promotion display, killer offers and special discount items.  Set sales targets and implemented action plans for achieving set objectives.  Dealt with customer complaints and  rectified products and service issues.  Meet sales goals over a targeted monthly.  Stocked shelves, racks  and kept in  strategic location to attract customers  Performing daily price integrity check to make sure that all price are correct in POS and in shelves  Performing daily,  weekly and monthly expiry check and pull out and keeping in designated area in the backdoor.  Delivered an exceptional level of service to each customer by listening  to concerns  and answering questions.  Works directly in Electronics, suppliers and store management to achieve sales target.  Performing daily cycle count and gap scanning   Following up daily availability, ordering and monitoring daily sales  Daily follow up on store standards operating procedures


7/2006-7/2007
Azizia Panda United Inc./ SAVOLA group of company Salesman

 Dealt with customer complaints and  rectified products and service issues.  Stocked shelves, racks  and kept in  strategic location to attract customers  Performing daily price integrity check to make sure that all price are correct in POS and in shelves  Delivered an exceptional level of service to each customer by listening  to concerns  and answering questions.  Works directly in Electronics, suppliers and store management to achieve sales target.  Performing daily cycle count  Following up daily availability, ordering and monitoring daily sales  Daily follow up on store standards operating procedures  Oversaw daily operations over a thousand of customers daily  Supported section manager  and supervisor in improving operations and resolving  issues to deliver top-notch customer service


7/2004-7/2006
Azizia Panda United Inc./ SAVOLA group of company Stocker/Merchandiser

    Stocked shelves, racks  and kept in  strategic location to attract customers  Performing daily price integrity check to make sure that all price are correct in POS and in shelves    Delivered an exceptional level of service to each customer by listening  to concerns  and answering questions.  Works directly in Electronics.  Performing daily cycle count  Following up daily availability, ordering and monitoring daily sales  Daily follow up on store standards operating procedures  Oversaw daily operations over a thousand of customers daily  Supported section manager, supervisor and salesman in improving operations and resolving  issues to deliver top-notch customer service  Oversaw and implementing plan-o gram and lay out  Performing backroom management, cycle count, gap scanning and inventories


2003-2004
Philippine Seven Corporation Sales Associate

   Stocked shelves, racks  and kept in  strategic location to attract customers  Performing daily price integrity check to make sure that all price are correct in POS and in shelves  Delivered an exceptional level of service to each customer by listening  to concerns  and answering questions.  Following up daily availability, ordering and monitoring daily sales  Daily follow up on store standards operating procedures  Oversaw daily operations over a thousand of customers daily  Supported section manager and supervisor in improving operations and resolving  issues to deliver top-notch customer service  Oversaw and implementing plan-o gram and lay out  Performing backroom management and cashiering


2002
Eat All you can Inc. Food attendants /Barista

  Food Service crew/Barista  Delivered an exceptional level of service to each customer by listening  to concerns  and answering questions.  Following up daily availability, ordering and monitoring daily sales  Daily follow up on store standards operating procedures  Oversaw daily operations over a thousand of customers daily  Supported section manager and supervisor in improving operations and resolving  issues to deliver top-notch customer service  Performing online cashiering


2001
LCC Mall Merchandiser

   Stocked shelves, racks  and kept in  strategic location to attract customers  Performing daily price integrity check to make sure that all price are correct in POS and in shelves  Delivered an exceptional level of service to each customer by listening  to concerns  and answering questions.  Works directly in general merchandise  Performing inventory  Following up daily availability, ordering and monitoring daily sales  Daily follow up on store standards operating procedures  Oversaw daily operations over a thousand of customers daily  Supported section manager, supervisor and salesman in improving operations and resolving  issues to deliver top-notch customer service  Oversaw and implementing plan-o gram and lay out


2004
East West placement Agency Stocker

    Stocked shelves, racks  and kept in  strategic location to attract customers  Performing daily price integrity check to make sure that all price are correct in POS and in shelves    Delivered an exceptional level of service to each customer by listening  to concerns  and answering questions.  Works directly in Electronics.  Performing daily cycle count  Following up daily availability, ordering and monitoring daily sales  Daily follow up on store standards operating procedures  Oversaw daily operations over a thousand of customers daily  Supported section manager, supervisor and salesman in improving operations and resolving  issues to deliver top-notch customer service  Oversaw and implementing plan-o gram and lay out  Performing backroom management, cycle count, gap scanning and inventories


Summary of Skills

Store Management
99%
Retail management
99%
Staff management
99%
Stock management
99%
Risk management
90%
Customer service
99%
Highly organise
99%

Portfolio

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Education
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