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Jaycel Portugal

Always believe in yourself first because if not, no one will

CV of Jaycel

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General Information

  • Slogan Always believe in yourself first because if not, no one will
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Education

2013-2017
STI College Tanauan

I want to obtain a best position in an established company that will utilize my knowledge and skills to develop my abilities to the fullest potential.


Work Experience

January 2018 – June 2018
Seven Seven Global Services Inc. Data Analyst
  • Converts raw data or information to more relevant summaries or reports to be used as input to the manager’s business planning activities
  • Complies with established processes and procedures to ensure quality of work and service delivered
  • Analyzes project requirements and recommends solutions
  • Acts as liaison between project and development team

December 2018 – September 2020
Collins Aerospace Spare parts Controller
  • Supports technical team by preparing quotations and purchase needed parts according to the machine needed
  • Ensure parts and services quotes are ordered in line with the team needed
  • Assist the Engineer in documenting new procedures and educating concern personnel if a new procedure will be release·     
  • Monitors the delivery of items by ensuring that the items delivered are complete
  • Reporting Financial and Purchasing weekly and monthly updates

September 2020 – September 2021
Collins Aerospace Customer Service Representative (SAP-Order Admin)
  • Managing and generating all quotation and purchase order request of the customers.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Provide accurate valid and complete information by using SAP
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies·       
  • Take the extra mile to engage customers
  • Perform other duties as required by departmental procedures.

October 2021 – up to Present
Ingram Micro PH eCommerce (eSolutions Customer Support)
  • Email and Website support
  • Provide the customer a security requests for Ingram Micro websites
  • Provide XML and SFTP request
  • Do the first level of trouble shooting on website
  • Serve as liaison for vendors and 3rd party providers
  • Submitting and Handling tickets via email, and phone to ensure speedy closure of customers requests

Summary of Skills

Customer Service
99%
Task and Data Management
99%
Personal Relation/Interpersonal Communication
99%
Proficient in computer software programs such as, MS Applications, word processors, spreadsheet programs, and database systems
100%

TRAININGS AND CERTIFICATIONS

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