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With more than 10 years of customer service experience, an experienced Business monitoring officer provided
outstanding client support services in a variety of different Restaurants and Businesses. With a proven track record
of meeting and exceeding each customer’s needs and expectations in a warm, sincere, and friendly manner.
- W-tech Solutions Inc Business Monitoring Team Leader
- Experienced Business Monitoring Officer with over 4 years of experience in W-Tech Solutions the fastest growing IT Company in Asia that provides software solutions with outstanding client support services. My main responsibilities as a Business Monitoring is to report real-time all involved Incident that includes: Overall Transaction of the Company and Per Game Transaction, Player counts, and House Edge/GGR as well as Monitoring of Suspicious and Advantage Players to prevent Company Loss which involved Data Visualization: Excel, Google Sheets, Tableau, Roadmap Analysis.
- Real time Business Monitoring report to prevent Company Loss, that includes: Overall and Per Game Transaction, Player counts and House Edge as well as Monitoring of Suspicious and Advantage Players
- Validating and Documenting of CCTV, Back office, Double payout, Websites, Audio, Daily Maintenance.
- Data Visualization: Excel, Google Sheets, Tableau, Roadmap
- Texas Roadhouse (Philippines) Server/Host/Sales Representative
- Exceptional services were orchestrated by greeting guests courteously, taking orders appropriately, and makingrnsophisticated recommendations when requested, resulting in a customer satisfaction rate of over 90% based onrnfeedback surveys.
- Persuasively introduced new menu items to customers, including wines, pasta and salad, leading to a 15% increasernin customer purchases and subsequently boosting the monthly sales revenue by 10%
- Listen to the Guests and professionally answer questions and address concern
- Meet deadlines and Sales Quotas by Selling Privileged card using solid arguments to prospective guests
- Blue East Synchronous Technologies Inc Online Casino Dealer
- Operate gaming tables such as Baccarat, Sicbo, and roulette tables, observing compliance to rules and regulations.
- Deals casino games in accordance with what the computer prompt dictates.
- Responsible for maintaining the pleasant and courteous attitude with gaming patrons.
- TGI Friday’s Philippines Bartender | Server | Host
- Maintained, stocked, and displayed food according to company policy
- Performed opening and closing duties as required
- Answered questions about menu selections and made recommendation when requested
- Received inventory, and provided food and beverage supplies
- Cleaned and sanitized workstation and equipment
- Exceptional services were orchestrated by greeting guests courteously, taking orders appropriately, and making sophisticated recommendations when requested, resulting in a customer satisfaction rate of over 90% based on feedback surveys.