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Cornelia Cordova

Server/Host/Bartender

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General Information

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With more than 10 years of customer service experience, an experienced Business monitoring officer provided
outstanding client support services in a variety of different Restaurants and Businesses. With a proven track record
of meeting and exceeding each customer’s needs and expectations in a warm, sincere, and friendly manner.

Work Experience

2007 - To Present
W-tech Solutions Inc Business Monitoring Team Leader
  • Experienced Business Monitoring Officer with over 4 years of experience in W-Tech Solutions the fastest growing IT Company in Asia that provides software solutions with outstanding client support services. My main responsibilities as a Business Monitoring is to report real-time all involved Incident that includes: Overall Transaction of the Company and Per Game Transaction, Player counts, and House Edge/GGR as well as Monitoring of Suspicious and Advantage Players to prevent Company Loss which involved Data Visualization: Excel, Google Sheets, Tableau, Roadmap Analysis.
  • Real time Business Monitoring report to prevent Company Loss, that includes: Overall and Per Game Transaction, Player counts and House Edge as well as Monitoring of Suspicious and Advantage Players
  • Validating and Documenting of CCTV, Back office, Double payout, Websites, Audio, Daily Maintenance.
  • Data Visualization: Excel, Google Sheets, Tableau, Roadmap


Feb 2017 - Aug 2017
Texas Roadhouse (Philippines) Server/Host/Sales Representative
  •  Exceptional services were orchestrated by greeting guests courteously, taking orders appropriately, and makingrnsophisticated recommendations when requested, resulting in a customer satisfaction rate of over 90% based onrnfeedback surveys.
  • Persuasively introduced new menu items to customers, including wines, pasta and salad, leading to a 15% increasernin customer purchases and subsequently boosting the monthly sales revenue by 10% 
  • Listen to the Guests and professionally answer questions and address concern
  • Meet deadlines and Sales Quotas by Selling Privileged card using solid arguments to prospective guests 

Nov 2010 - Nov 2015
Blue East Synchronous Technologies Inc Online Casino Dealer
  • Operate gaming tables such as Baccarat, Sicbo, and roulette tables, observing compliance to rules and regulations.
  • Deals casino games in accordance with what the computer prompt dictates. 
  • Responsible for maintaining the pleasant and courteous attitude with gaming patrons. 

Nov 2010 - Nov 2015
TGI Friday’s Philippines Bartender | Server | Host
  • Maintained, stocked, and displayed food according to company policy
  • Performed opening and closing duties as required 
  • Answered questions about menu selections and made recommendation when requested
  • Received inventory, and provided food and beverage supplies
  • Cleaned and sanitized workstation and equipment 
  •  Exceptional services were orchestrated by greeting guests courteously, taking orders appropriately, and making sophisticated recommendations when requested, resulting in a customer satisfaction rate of over 90% based on feedback surveys.

Summary of Skills

Data Visualization
100%
Google Spreadsheet Expert
80%
Excel
80%
Critical Thinking
100%
Works well Under Pressure
100%
Food Safety & Hygiene
100%
Training Development
100%
Multitasking
100%
Excellent Customer Service
100%

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Education
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