Guest Services Agent Job Hiring in Macau for Sheraton Grand Macao 4 applications

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Career Opportunity in Macau!

Job Vacancy: Guest Services Agent
Employer/Company: Sheraton Grand Macao
POEA Registration / Accreditation No.: 10141188
Job Location: Macau

Macau is now open to all! And we’re hiring again! Be part of a world-class luxury integrated resort.

Guest Services Agent


  • Bar experience and basic alcohol knowledge preferred
  • At least 2 years of cocktail-making experience.
  • Ladies must be 165cm tall or above.
  • Men need to be 175cm tall or above

Duties and Responsibilities:

  • Assist guests in a courteous and professional manner.
  • Understand the service needs of the guests, including asking questions of the guests to better understand their needs and preferences of the
  • Let guests know and learn about their accommodations, services, and area attractions
  • Use the measuring system to prepare drinks for guests according to specific recipes.
  • Ask guests for payment methods, assign rooms, and assign room keys in accordance with property policies and procedures.
  • Handle all check-out procedures including express check-out, resolve any disputed charges, settle accounts, retrieve room keys, and collect guest
  • Provide information to guests about hotel services, facility hours of operation, and local events.
  • Follow up with customers to ensure their requests are met and issues resolved.


  • Housing Allowance of MOP 500
  • Entitle Dental Benefits; Life Insurance; On Duty meals; TM Clinic; TM
  • Expatriate TMs entitles Air/Ferry Travel Single Economy class
    Relocation and Repatriation

Employer Overview:

Sheraton Grand Macao combines modern facilities and world-class service with an ideal location in the exciting new integrated resort complex – right in the heart of Cotai. Absorb the pulsating energy of the Cotai Strip, Asia’s very own Las Vegas, as you explore everything Macao is famous for: traditional culture, renowned cuisine, lively entertainment and world-class duty free shopping, just steps from the hotel.

Featuring two towers, Sky and Earth, Sheraton Grand Macao is the largest hotel in Macau. With 4,001 well-appointed, modern and inviting guestrooms and suites.

Sheraton Grand Macao offers unique social spaces including the Sheraton ® Club and club lounge, three signature restaurants, a lobby lounge, three relaxing poolside cafés, Shine Spa for Sheraton, Sheraton Fitness and sophisticated meeting facilities.

This flagship Sheraton hotel is designed to offer all guests – whether staying for business or pleasure – a customary Sheraton experience and an Asian vacation full of lasting memories.

In partnership with:
Ikon Solutions Asia Inc.
8th Floor, Algo Center
162 L.P. Leviste St. Salcedo Village
Makati City, Philippines 1227
License No.: POEA-002-LB-010421-R

NO FEES in any form and/or purpose will be collected from the applicants.
Beware of illegal recruiters and human traffickers.

Only candidates can apply for this job.

Ikon Solutions Asia

Agency Information
  • Total Jobs 120 Jobs
  • Type Private Employment Agency
  • Status Valid License
  • License Validity January 12, 2025
  • Contact Numbers 8403252
  • Address 8th Floor, Algo Center 162 LP Leviste Street, Salcedo Village, Makati City

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